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The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. It is the first collection of research papers by academics in this area. The projects are empirical studies on total quality management that suggest new ways to think about quality. The objective of the research found in this book is to develop theory and to assist practice. Thus, this volume is of interest to both academic researchers and practising managers. The chapters fall into four categories: `Performance', `Understanding TQM', `Organizations', and `Using TQM'. All of the chapters show that there are many different applications and research issues associated with ...
Six Sigma is a set of practices used to systematically improve processes by eliminating defects, which is any nonconformity of a product or service to its specification. To be Six Sigma compliant, a company must produce no more than 3.4 defects per one million products. If this can be achieved, a company has the potential to save billions of dollars, just as Motorola did. The global communications company reported over $17 billion in savings in a recent yearly report, and over the past decade, companies like Bank of America, Caterpillar, Honeywell International, Raytheon, Merrill Lynch, and General Electric have implemented the practice. However, it is much more difficult to implement Six Si...
Why AS6500? Where did it come from? Why does it exist? Those are easy questions to answer. It came from the inspiration of angels and it exists to make your life, and your factory, more perfect. That's why, when you open the standard, you can still hear the faint echoes of the singing of angels. Actually, experts were gathered from across the country, both from the Defense Department and from industry to create the new document. They toiled away until the perfect product emerged from the fruit of their labors: Aerospace Standard AS6500, "Manufacturing Management Program," published in November 2014. How to Manage the Perfect Factory combines education and instruction with fun, laughter and motivation. The book gently pokes fun at the people and organizational barriers that the Manufacturing function must overcome to make those obstacles seem more surmountable while providing key information on implementing AS6500.
This definitive book provides the core measurement tools that Motorola, winner of the 1988 Malcolm Baldridge National Quality Award, uses to consistently produce high-calibre products as part of their drive to attain Six Sigma Quality--only 3.4 defects per million opportunities for error. Producibility Analysis and Process Characterization are groundbreaking engineering and statistical techniques for determining the probability that each manufacturing process will always yield identical products with zero defects.
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