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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change
Economics And Management Of Competitive Strategy
This book provides a comprehensive and integrated approach to management strategy that is based on economics. A basic introductory strategy text that integrates economic analysis with management strategy, it takes into account global competition and high-tech (Internet) developments, and recognizes that companies today can no longer expect to sustain competitive advantage but must rely on innovation (of products, processes, and transactions). Although many of the principles are illustrated with numerical examples, the text does not require a background course in economics or mathematics, and does not contain technical graphs or equations. Thus, the book is suitable for undergraduate managerial economics and strategy courses, as well as for introductory MBA courses in business strategy and as a companion to case studies.
The TeamNet Factor
A detailed description of how today's forward-looking companies can put boundary-crossing to work for them. Explains why boundary-crossing shakes up stodgy thinking, opens up pathways to new ideas, and creates unexpected opportunities. The TeamNet factor is an innovative, proven approach to renewing a company's ability to thrive in today's competitive environment.
Ethics and Economic Affairs
There has been a remarkable growth of interest in the ethical dimension of economic affairs. Whilst the interest in business ethics has been long-standing, it has been given renewed emphasis by high profile scandals in the world of business and finance. At the same time many economists, dissatisfied with the discipline's emphasis on self-interest and individualism, and by the asocial nature of much economic theory, have sought to enlarge the scope of economics by looking at ethical questions. In this volume a group of interdisciplinary scholars provide contributions which include evaluations of work in business ethics, empirical studies of such issues as social and ethical investing, the place of ethics in the new economics and perspectives from other disciplines.
The Feminine Quest for Success
Describing five ways in which women typically cope with the business environment, this book tells how women can bring their whole selves, including their feminine sides, to their careers--and make it work. Readers will learn from practical advice, stories and examples how they can move toward a state of "self-alignment".
Management Divided
One of the central dynamics shaping organizations is a contradiction managers face between ensuring workforce discipline and harnessing worker creativity. In this rich study of American manufacturing, Matt Vidal offers a theory of 'organizational political economy', integrating concepts from organization theory into a classical Marxist framework.
