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The Creation of the Extraordinary
Luxury is as old as humankind and has sparked multiple debates throughout of history. In today’s consumer society, luxury brands have become aspirational symbols. Yet, to date, a comprehensive overview of the different perspectives that have shaped the discourses about luxury is missing. Hannes Gurzki provides a broad overview of luxury research, highlights and details important perspectives on luxury, and derives practical guidelines for managers based on research. Thereby the author combines insights from different disciplines, such as philosophy, sociology, psychology, anthropology, cultural studies, economics or management, to broaden and deepen our understanding of luxury and its creation principles.
The Paradox of Points
In his research, Sören Köcher provides valuable insights on the paradoxical effects of the magnitude of a loyalty program medium—i.e. the sheer number of points, miles, or stamps credited for every purchase and required for reward redemption—on the central consumer decisions in loyalty program memberships. In sum, the results of twelve empirical studies reveal that high magnitude currencies improve the attractiveness of medium collection but entail reluctant medium spending behavior. These findings provide important implications for a more efficient usage of loyalty programs in business practices. In addition, this dissertation discovers a violation of one of the most fundamental assumptions of rational choice theory and thus contributes to a better understanding of when and why people deviate from rational decision-making.
Sponsor- and Country-Related Predictors of Sponsorship Effectiveness
Christian Lucas investigates the effectiveness of sports sponsorships. Two empirical studies are conducted, based on a comprehensive literature review. Implications from both studies are derived that can guide sponsorship managers in their daily business. Successful sports marketing execution is more than purchasing a 30-second spot or signage in a stadium: It is to improve and enhance customer experience to be able to engage in a conversation with them. The first study analyses activation means by conducting a multi-level field study combining data about the sponsorship instruments of Bundesliga sponsors with fan perceptions. The second study examines international differences in sponsorship effectiveness of Formula One sponsors.
Erfolgsfaktoren der Sponsoringumsetzung und -aktivierung
Auf der Basis von zwei empirischen Analysen im Kontext der Fußball-Bundesliga identifiziert Jan Dreisbach Faktoren, die zu einem erfolgreichen Management von Sponsoringengagements beitragen. In der ersten Studie werden anhand der Informationen aus 20 Experteninterviews mit unterschiedlichen Sponsoringakteuren zentrale Lücken in der Umsetzung von Sponsoringengagements aufgezeigt, um darauf aufbauend Erfolgsfaktoren für das Management abzuleiten. In der zweiten Studie wird auf Grundlage einer umfangreichen laborexperimentellen Untersuchung beleuchtet, wie durch die Integration von unterschiedlichem Fannutzen der Erfolg von Sponsoringaktivierungsmaßnahmen gesichert werden kann.
Services Marketing: People, Technology, Strategy (Ninth Edition)
Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples.This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the world and is suitable for students who want to gain a wider managerial view.Supplementary Material Resources:Resources are available to instructors who adopt this textbook for their courses. These include: (1) Instructor's Manual, (2) Case Teaching Notes, (3) PowerPoint deck, and (4) Test Bank. Please contact sales@wspc.com.Key Features:
Konsequenzen der Prämieneinlösung in Kundenbindungsprogrammen
Auf Basis verhaltenswissenschaftlicher Theorien leitet Marc Schnöring Hypothesen zur Wirkung der Prämieneinlösung auf die Kundenbindung ab. Er überprüft diese mittels einer Feldstudie mit realen Verhaltensdaten und eines Laborexperiments empirisch. Der Autor weist den positiven Einfluss der Prämieneinlösung auf die Kundenbindung nach und zeigt, dass der Effekt der Prämieneinlösung von bestimmten Kundencharakteristika sowie von dem relativen Anteil der eingelösten Prämienpunkte abhängt.
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The Oxford Textbook of Clinical Research Ethics
The Oxford Textbook of Clinical Research Ethics is the first comprehensive and systematic reference on clinical research ethics. Under the editorship of experts from the U.S. National Institutes of Health of the United States, the book's 73 chapters offer a wide-ranging and systematic examination of all aspects of research with human beings. Considering the historical triumphs of research as well as its tragedies, the textbook provides a framework for analyzing the ethical aspects of research studies with human beings. Through both conceptual analysis and systematic reviews of empirical data, the contributors examine issues ranging from scientific validity, fair subject selection, risk benefit ratio, independent review, and informed consent to focused consideration of international research ethics, conflicts of interests, and other aspects of responsible conduct of research. The editors of The Oxford Textbook of Clinical Research Ethics offer a work that critically assesses and advances scholarship in the field of human subjects research. Comprehensive in scope and depth, this book will be a crucial resource for researchers in the medical sciences, as well as teachers and students.
The SAGE Handbook of Digital Marketing
This Handbook strives to advance the study and understanding of this domain and provides a digital marketing journey that flows from methods and methodologies. It moves from the fundamentals to the different aspects of digital marketing strategy, tactics, metrics and management, and ethics.
Loyalitätswirkung des geschenkten bevorzugten Kundenstatus
In hierarchischen Loyalitätsprogrammen bekommen einige Kunden einen bevorzugten Kundenstatus vom Unternehmen geschenkt, anstatt diesen wie üblich aktiv zu erreichen. Ob sich der geschenkte bevorzugte Kundenstatus ebenso positiv auf die Kundenloyalität auswirkt wie der erreichte, ist unklar. Auf Basis sozialpsychologischer Theorien und Konzepte leitet Lena Steinhoff Hypothesen zur Loyalitätswirkung des geschenkten bevorzugten Kundenstatus ab und überprüft diese anhand zweier experimenteller Studien empirisch. Die Autorin zeigt, dass die Effektivität des geschenkten bevorzugten Kundenstatus von seiner Gestaltung abhängt. Verfügt der Kunde über Entscheidungsfreiheit sowie große Nähe zur Statuserreichung, stellt der geschenkte bevorzugte Kundenstatus ein innovatives und dabei gleichermaßen wirksames Instrument zur Loyalitätssteigerung dar wie der erreichte bevorzugte Kundenstatus.
