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Design Thinking in Technical Communication
This book explicates the relationships between design thinking, critical making, and socially responsive technical communication. It leverages the recent technology-powered DIY culture called "the Maker Movement" to identify how citizen innovation can inform cutting-edge social innovation that advocates for equitable change and progress on today’s "wicked" problems. After offering a succinct account of the origin and recent history of design thinking, along with its connections to the design paradigm in writing studies, the book analyzes maker culture and its influences on innovation and education through an ethnographic study of three academic makerspaces. It offers opportunities to culti...
Designing for Social Justice
Exploring the intersection of design research and community engagement, this book highlights the ways in which design and design theories can be used to address social justice issues and promote positive change in communities. Contributors illuminate the theoretical, ethical, and pedagogical dimensions of design-driven methods in community-engaged projects, exploring their potential to address critical social justice issues such as ethnic and racial justice, gender equality, disability justice, cultural diversity, equity, and environmental justice. Chapters examine various aspects of community-engaged practices, including the use of design theories to fuel social justice work in community pa...
UX Writing
This flexible textbook provides an integrated approach to user experience (UX) writing and equips students and practitioners with the essential principles and methods to succeed in writing for UX. The fundamental goal of UX writing is to produce usable and attractive content that boosts user engagement and business growth. This book teaches writers how to create content that helps users perform desired tasks while serving business needs. It is informed by user-centered design, content strategy, artificial intelligence (AI), and digital marketing communication methodologies, along with UX-related practices. By combining writing-as-design and design-as-writing, the book offers a new perspective for technical communication education where UX design and writing are merged to achieve effective and desirable outcomes. Outlining the key principles and theories for writing user-centered content design, this core textbook is fundamental reading for students and early career practitioners in UX, technical communication, digital marketing, and other areas of professional writing.
The Business Communication Profession
This book provides a unique orientation to the present, past, and future of the field of business communication by collecting reflective essays from some of its most influential scholars, teachers, and leaders. Through a series of essays that bridge personal narrative and critical analysis, this book mentors a new generation of students, teachers, and professionals as they encounter the challenges and opportunities of business communication and shape the future of the field. The authors—all influential figures and award winners—describe their personal histories with the field and discuss how major aspects have evolved over time. The essays examine the pathways through which scholars enco...
The Routledge Handbook of Ethics in Technical and Professional Communication
Featuring specially commissioned chapters from scholars and practitioners across the field, this handbook serves as a touchstone for those who wish to do ethical technical and professional communication in its myriad forms. Offering an overview of what “ethics” in technical and professional communication looks like, what “being ethical” entails, and what it means to “do ethical work,” this handbook is divided into five interrelated parts and an Afterword: Why Ethics? Foundations: What Are Ethics, and How Do They Fit into Technical and Professional Communication? Local Application: What Does “Being Ethical” Mean to the Individual? Institutional Application: What Does “Being Ethical” Mean at the Institutional Level? The Future of Ethics in Technical Communication: What Happens Next? The first of its kind, this accessibly written handbook explores descriptive, normative, applied, and meta-ethics. It will be an indispensable resource for researchers and students in the fields of Technical and Professional Communication, Writing Studies, Rhetoric, and Design.
Designing Technical and Professional Communication
This concise and flexible core textbook integrates a design thinking approach, rhetorical strategies, and a global perspective to help students succeed as technical and professional communicators in today’s multimodal, mobile, and global community. Design thinking and good communication practices are rooted in empathy and human values. The integrated approach fosters students' ability to address the complex problems they will face in their careers, where they will collaborate with people who present diverse expertise, cultures, languages, and values. This book introduces the knowledge and skills as well as agile activities that help students communicate on projects within local and global ...
Designing Technical and Professional Communication
This concise and flexible core textbook integrates a design thinking approach, rhetorical strategies, and a global perspective to help students succeed as technical and professional communicators in today's multimodal, mobile, and global community. Design thinking and good communication practices are rooted in empathy and human values. The integrated approach fosters students' ability to address the complex problems they will face in their careers, where they will collaborate with people who present diverse expertise, cultures, languages, and values. This book introduces the knowledge and skills as well as agile activities that help students communicate on projects within local and global co...
Collaborative Writing Playbook
Joe Moses and Jason Tham Collaborative Writing Playbook: An Instructor's Guide to Designing Writing Projects for Student Teams supports writing across the curriculum by helping instructors overcome a key obstacle to assigning writing: the workload. The Playbook is for instructors who would assign more writing in their courses if they could create meaningful assignments that complement course goals. The Playbook is for instructors who would assign collaborative writing if they could account for individual contributions to collaboratively written content and use assessment criteria consistent with course learning objectives. Instructors can overcome the workload obstacles by identifying five l...
Collaborative Writing Playbook
Collaborative Writing Playbook: An Instructor’s Guide to Designing Writing Projects for Student Teams supports writing across the curriculum by helping instructors overcome a key obstacle to assigning writing: the workload. The Playbook is for instructors who would assign more writing in their courses if they could create meaningful assignments that complement course goals. The Playbook is for instructors who would assign collaborative writing if they could account for individual contributions to collaboratively written content and use assessment criteria consistent with course learning objectives. Instructors can overcome the workload obstacles by identifying five learning objectives that...
Writing Is Designing
Without words, apps would be an unusable jumble of shapes and icons, while voice interfaces and chatbots wouldn't even exist. Words make software human–centered, and require just as much thought as the branding and code. This book will show you how to give your users clarity, test your words, and collaborate with your team. You'll see that writing is designing.
