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Accountability in Social Interaction
This volume brings together a collection of novel, conversation-analytic studies addressing the related concepts of account, motive, accounting, and accountability, with the goal of re-exposing their multiple senses, reiterating their interrelationships and, in doing so, breaking new conceptual ground and exposing pathways for future research.
Communication in Medical Care
This 2006 volume provides a comprehensive discussion of communication between doctors and patients in primary care consultations. It brings together a team of leading contributors from the fields of linguistics, sociology and medicine to describe each phase of the primary care consultation, identifying the distinctive tasks, goals and activities that make up each phase of primary care as social interaction. Using conversation analysis techniques, the authors analyze the sequential unfolding of a visit, and describe the dilemmas and conflicts faced by physicians and patients as they work through each of these activities. The result is a view of the medical encounter that takes the perspective of both physicians and patients in a way that is both rigorous and humane. Clear and comprehensive, this book will be essential reading for students and researchers in sociolinguistics, communication studies, sociology, and medicine.
Black Faces in White Places
Discover how African-American professionals can combine their personal strengths with the wisdom of others to plant the seeds of a positive, lasting legacy in the workplace. Randal Pinkett was the first African-American winner on The Apprentice. When he won, he also became the only contestant to be asked to share his victory with a white woman. For generations, African-Americans have been told that they need to work twice as hard as everyone else to succeed. However, as millions of black Americans were reminded by Pinkett's experience, sometimes hard work is not enough. Black Faces in White Places is about "the game", the competitive world in which we all live and work. The book offers 10 re...
Black Faces in High Places
A timely resource for Black professionals on how to rise to the top of their organizations or industries and, just as importantly, to stay there. Black Faces in High Places is the essential guide for Black professionals who are moving up through their organizations or industries but need a roadmap for how to get to the top and stay there. Based on the authors' considerable experiences in business, in the public eye, and as a minority, the book shows how African-American professionals can (and must) think and act both entrepreneurially and "intrapreneurially". In this book, you will: Expand yourself beyond your comfort zone Recognize and demonstrate the four facets of excellence Build benefic...
Applied Conversation Analysis
Much of everyday work is done through talk between practitioner and client. Conversation Analysis is the close inspection of people's use of language in interaction. The work reported in this collection shows how CA can be used to identify, and improve, communicative practices at work.
Why Nations Fail
Shortlisted for the Financial Times and Goldman Sachs Business Book of the Year Award 2012. Why are some nations more prosperous than others? Why Nations Fail sets out to answer this question, with a compelling and elegantly argued new theory: that it is not down to climate, geography or culture, but because of institutions. Drawing on an extraordinary range of contemporary and historical examples, from ancient Rome through the Tudors to modern-day China, leading academics Daron Acemoglu and James A. Robinson show that to invest and prosper, people need to know that if they work hard, they can make money and actually keep it - and this means sound institutions that allow virtuous circles of innovation, expansion and peace. Based on fifteen years of research, and answering the competing arguments of authors ranging from Max Weber to Jeffrey Sachs and Jared Diamond, Acemoglu and Robinson step boldly into the territory of Francis Fukuyama and Ian Morris. They blend economics, politics, history and current affairs to provide a new, powerful and persuasive way of understanding wealth and poverty.
Six Sigma Software Quality Improvement
Proven techniques for improving software and process quality with Six Sigma This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Si...
The Laundrymen
Every year, in banks and financial sinks throughout the world, billions of dollars in dirty money get washed clean. Most of it comes from drugs. The people laundering the money, however, are upstanding lawyers, bankers, and accountants. Robinson proves why any war on drugs must begin with the mind-boggling profits the drug trade produces.
The Routledge Handbook of Health Communication
The Routledge Handbook of Health Communication brings together the current body of scholarly work in health communication. With its expansive scope, it offers an introduction for those new to this area, summarizes work for those already learned in the area, and suggests avenues for future research on the relationships between communicative processes and health/health care delivery. This second edition of the Handbook has been organized to reflect the goals of health communication: understanding to make informed decisions and to promote formal and informal systems of care linked to health and well-being. It emphasizes work in such areas as barriers to disclosure in family conversations and me...
Grace of Monaco
The acclaimed biography by Jeffrey Robinson, now revised and updated to coincide with the major motion picture starring Nicole Kidman as Princess Grace. It was one of the most famous romances of the 20th century—Europe's most eligible bachelor, Prince Rainier of Monaco, and America's most beautiful movie star, the Academy Award-winning actress Grace Kelly, fell in love against the backdrop of the closest thing the modern world has to a magical kingdom, the French Riviera's Principality of Monaco. Told with affection and humor, and written with the unprecedented cooperation of Prince Rainier III and his children, Prince Albert, Princess Caroline, and Princess Stephanie, Grace of Monaco takes readers beneath the surface glitz and the glamour of Monte Carlo for a never-to-be-forgotten portrait of the House of Grimaldi.
