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Satisfaction: A Behavioral Perspective on the Consumer
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Lifehouse
A manifesto and guide for building mutual aid groups and reclaiming power in a time of perpetual crisis We are living through a Long Emergency: a near-continuous train of pandemics, heatwaves, droughts, resource wars and other climate-driven disasters. In Lifehouse, Adam Greenfield asks what might happen if the tactics and networks of care that spring up in response to these times might be brought together in a single, coherent way of life? Using examples from the Black Panthers’ “survival programs,” the astonishingly effective Occupy Sandy disaster-relief effort and the neighborhood-based mutual aid groups that sustained many during COVID lockdowns to the large-scale, self-organised polities of municipalist Spain and Kurdish Rojava, Greenfield argues for rethinking local power as a bulwark against despair — a way to discover and develop the individual and collective capacities that have gone underutilized during all the long years of late capitalism, and a means for thriving in the face of impending catastrophe.
Encouraging Sustainable Behavior
Increasingly it is being recognized that consumer behavior may be a key trigger in the march toward sustainable development. Several lines of psychological theory and approaches have been developed relatively independently, each of which may provide major implications and action points on how consumers might be moved toward more sustainable behavior. This book is the first that brings together this variety of perspectives and theoretical angles around the common ambition of sustainable development. The contributors are all leading social scientists in the field of consumer behavior who met the challenge to sketch out their theoretical perspectives, but also to go beyond their normal theorizi...
Cognitive Behavioral Therapies for Trauma
This volume brings together leading clinicians and researchers to present cognitive-behavioural approaches to treating PTSD and other trauma-related symptoms and disorders.
Social Networking
This book explores the popularity and use of social networking worldwide, which for twenty-first century standards, is essential to understand. Readers will evaluate how social networking is used in different cultures, and whether social networking has an impact on democratic movements and what that impact may be. They will explore social networking and access to information/censorship. Primary sources, including speeches and government documents, join essays from international sources for a truly panoramic view. Helpful features include an annotated table of contents, a world map and country index, a bibliography, and a subject index.
Translation Studies in the Philippines
The contributors to this book examine the state, development, issues, practices, and approaches to translation studies in the Philippines. The Philippines is a highly multilingual country, with many indigenous languages and regional dialects spoken alongside foreign imports, particularly English and Spanish. Professor Moratto, Professor Bacolod, and their contributors analyse the different roles that translation plays across an extensive range of areas, including disaster mitigation, crisis communication, gender bias, marginalization of Philippine languages, academe, and views on sex, gender, and sexuality. They look at a range of different types of translation, from the translation of bibli...
Rhythmical Subjects
Tracing a developing fascination with rhythm's significance, its patterns, and its measures, across philosophy, psychology, science, and the whole range of arts, Rhythmical Subjects shows how and why attention to rhythm came to serve as connective tissue between fields of inquiry at a time when modern disciplines were still in the process of formation or consolidation. The concentration on 'rhythm' and its cognates largely arose, Laura Marcus demonstrates, from the desire to reclaim or retain human and natural measures in the face of the coming of the machine and the speed of technological innovation. Rhythmical Subjects uncovers the disparate routes by which rhythm acquired its newfound abi...
Cognitive-Behavioral Therapies for Trauma, Second Edition
This volume presents cutting-edge cognitive and behavioral applications for understanding and treating trauma-related problems in virtually any clinical setting. Leading scientist-practitioners succinctly review the "whys," "whats," and "hows" of their respective approaches. Encompassing individual, group, couple, and parent-child treatments, the volume goes beyond the traditionally identified diagnosis of PTSD to include strategies for addressing comorbid substance abuse, traumatic revictimization, complicated grief, acute stress disorder, and more. It also offers crucial guidance on assessment, case conceptualization, and treatment planning.
The Leader Assistant: Four Pillars of a Confident, Game-Changing Assistant
Assistant, you are a leader. As an assistant, you constantly face obstacles that hold you back from accomplishing your career goals. Whether it’s a job change, shifting deadlines, a micromanaging executive, a toxic co-worker, a high-pressure project, or an intense negotiation with a vendor, the administrative profession is not for the faint of heart. If you’re looking to maintain the status quo and be “just an assistant,” this book is not for you. But, if you want the confidence and ability to conquer the challenges that most try to avoid, then you’re in the right place. The Leader Assistant outlines four pillars—embody the characteristics, employ the tactics, engage in relationships, and exercise self-care—that will help you rediscover your passion for the profession and become a confident, future-proof, game-changing Leader Assistant. If you neglect even one pillar, you’ll head for burnout, stagnation, and anonymity. You are meant for so much more. Are you ready to be the Leader Assistant the world needs?
Blockbuster Video Guide to Movies and Videos 1996
With over 300 new entries added since the 1995 edition, this ultimate video guidebook for all video viewers gives a clear plot summary of each film, an MPAA rating, and extensive indices. From new releases to classics, foreign films to children's viewing, this reference contains over 20,000 entries of films available on video.
