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"Best Collection of Essays", NCTE Awards for Excellence in Technical and Scientific Communication. Effective Documentation is a major sourcebook that offers technical writers, editors, teachers, and students of technical communication a wide variety of practical guidelines based on often hard to find research in the usability of printed and electronic media. The book's eighteen chapters provide a wealth of material on such topics of current interest as the writing of design manuals, research in cognitive psychology as applied to the design of user manuals, and the organizing of manuals for hierarchical software systems. Included are chapters by such well known scholars in the field as Philip...
This volume investigates our ability to capture, and then apply, expertise. In recent years, expertise has come to be regarded as an increasingly valuable and surprisingly elusive resource. Experts, who were the sole active dispensers of certain kinds of knowledge in the days before AI, have themselves become the objects of empirical inquiry, in which their knowledge is elicited and studied -- by knowledge engineers, experimental psychologists, applied psychologists, or other experts -- involved in the development of expert systems. This book achieves a marriage between experimentalists, applied scientists, and theoreticians who deal with expertise. It envisions the benefits to society of an...
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Includes section, "Recent book acquisitions" (varies: Recent United States publications) formerly published separately by the U.S. Army Medical Library.
Organisational Semiotics offers an effective approach to analysing organisations and modelling organisational behaviour. The methods and techniques derived from Organisational Semiotics enable us to study the organisation by examining how information is created and used for communication, coordination and performance of actions towards organisational objectives. The latest development of the young discipline and its applications have been reported in this book, which provides a useful guide and a valuable reference to anyone working in the areas of organisational study and information systems development.