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Transitions Towards Sustainable Mobility
Delivering a sustainable transport system is not just a matter of adopting a number of technological innovations to improve performance in terms of people, planet, and profits. A broader structural and societal transition is needed in technology, as well as in institutions, behavioural patterns, and the economy as a whole. In this broader view, neither the free market nor the public sector will be the unique key player in making this transition happen. Elements of such an approach are presented in this book in a number of domains: integrating transport infrastructure and land use planning, thus connecting fields that are rather unconnected in day-to-day policies; experiments with dynamic transport optimization, including reports on pilot projects to test the viability of transitions; towards reliable transport systems, describing a reversal from supply-driven towards demand-driven approaches; and sustainable logistics and traffic management, from ‘local’ city distribution to global closed supply chain loops.
Managing Closed-Loop Supply Chains
Closed-Loop Supply Chains (CLSC) offer companies a unique opportunity to improve their profits whilst serving societal responsibility. The management of CLSC differs in a number of ways from managing supply chains in general. The book examines these differences and how these differences may be dealt with in practice, by offering a concrete framework, introducing the different aspects related to CLSC and their mutual relations, in a systematic logical way as well as cases clustered according to the inputs for a CLSC. The framework and especially the cases from successful companies offer the reader an invaluable help to build and improve CLSC.
Reverse Logistics
This book addresses decision making in reverse logistics, which concerns the integration of used and obsolete products back into the supply chain as valuable resources. It covers a wide range of aspects, related to distribution, production and inventory management, and supply chain management. For each topic, it highlights key managerial issues in real-life examples and explains which quantitative models are available for addressing them. By treating a broad range of issues in a unified way, the book offers the reader a comprehensive view on the field of reverse logistics.
Frameworks for Market Strategy
Frameworks for Market Strategy helps students understand how to develop and implement a market strategy and how to manage the marketing process. Marketing activity is the source of insight on the market, customers, and competitors and lies at the core of leading and managing a business. To understand how marketing fits into the broader challenge of managing a business, Capon and Go address marketing management both at the business and functional levels. The book moves beyond merely presenting established procedures, processes, and practices and includes new material based on cutting-edge research to ensure students develop strong critical thinking and problem-solving skills for success. In t...
Inventory Planning for Remanufacturing
Remanufacturing is a process by which a used product called a "core" is restored to like-new condition. The process involves disassembling the core down to its constituent used parts, differentiating between serviceable parts and scrap, and using a combination of serviceable parts and new parts to rebuild the product. A critical component of the process from an operational standpoint is the planning of core purchases, disassemblies, and new part purchases. These three unique inventory planning decisions have been scarcely addressed in the literature to date. This research presents and tests two alternative techniques for solving the remanufacturing inventory planning problem. The first is a ...
Efficiency in Sustainable Supply Chain
The book focuses on efficiency analysis in enterprises and describes a broader supply-chain context to support improved sustainability. The research and its outcomes presented here provide theoretical and empirical studies on efficiency analysis in the supply chain, including operational, economic, environmental and social aspects. This book sheds new light on the efficiency-assessment framework for practitioners and includes essential tips on how to improve the sustainability of supply-chains operations.
Deterministic Lotsizing Models for Production Planning
This thesis deals with timing and sizing decisions for production lots, and more precisely, with mathematical models to support optimal tim ing and sizing decisions. These models are called lotsizing models. They are characterized by the fact that production lots are determined based on a trade-offbetween production costs and customer service. Production costs can be categorized as basic production costs, which consist of material costs, labour costs, machine startup costs and over head costs, and inventory related costs, which include costs of capital tied up in inventory, insurances and taxes. Customer service is the capability of the firm to deliver to their clients the products in the quantity they ordered at the agreed upon time and place. The costs of realizing a certain service level are usuaIly very dif ficult to convert into money. They include costs of expediting, loss of customer goodwill, and loss of sales revenues resulting from the short age situation.
Web Information Systems and Technologies
This book contains the thoroughly refereed and revised best papers from the 7th International Conference on Web Information Systems and Technologies, WEBIST 2011, held in Nordwijkerhout, The Netherlands, in May 2011, organized by the Institute for Systems and Technologies of Information, Control and Communication (INSTICC), in collaboration with ACM SIGMIS and co-sponsored by the Workflow Management Coalition (WFMC). The 12 papers presented in this book were carefully reviewed and selected from 156 submissions. The papers are grouped into tow parts on "Internet Technology" and "Web Interfaces and Applications". In addition, the three invited presentations are also included.
Quantitative Models for Reverse Logistics
Economic, marketing, and legislative considerations are increasingly leading companies to take back and recover their products after use. From a logistics perspective, these initiatives give rise to new goods flows from the user back to the producer. The management of these goods flows opposite to the traditional supply chain flows is addressed in the recently emerged field of Reverse Logistics. This monograph considers quantitative models that support decision making in Reverse Logistics. To this end, several recent case studies are reviewed. Moreover, first hand insight from a study on used electronic equipment is reported on. On this basis, logistics issues arising in the management of "reverse" goods flows are identified. Moreover, differences between Reverse Logistics and more traditional logistics contexts are highlighted. Finally, attention is paid to capturing the characteristics of Reverse Logistics in appropriate quantitative models.
Enhancing Customer Experience in the Service Industry
This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.
