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Brothers in Armchairs
This book gives a fascinating insight into the engine room of the once powerful political communication instrument of the then ruling National Party: Naspers and its founding newspaper, Die Burger. It shows with academic precision how management, editors and journalists in the field played out their parts in the transformation period of a politically and culturally divided society.
VeriSMTM: Unwrapped and Applied
VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the ...
SIAM: Principles and Practices for Service Integration and Management
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used...
VeriSMTM - A service management approach for the digital age
VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps org...
Traumatic Imprints: Performance, Art, Literature and Theoretical Practice
This ebook presents conference proceedings from the 1st Global Conference Trauma: theory and practice, held in Prague, Czech Republic in March 2011.
Pathways in Ethics
ÿ"The public rationality of Christian faith is demonstrated in the way that Christian convictions make contributions to the contents and substance of intellectual, pluralistic public discourses on themes like economic justice and human rights. The impact of Christian faith for all walks of life, from the most intimate individual life to the most social, global and cosmic life, are dealt with in this great work of Public Theology from the African soil." - Prof Nico Koopman
The African Studies Companion
Published in dual print and electronic formats, this is a new edition of a much acclaimed reference source that brings together a wide range of sources of information in the African studies field, covering both print and electronic sources. It evaluates the best online resources, the major general reference tools in print format, current bibliographies and indexing services, biographical, cartographic, statistical and economic resources, as well as film and video resources. Additionally, there are separate sections on African studies library collections and repositories throughout the world, a directory of over 250 African studies journals; listings of news sources, profiles of publishers active in the African studies field, dealers and distributors of African studies materials, African studies societies and associations, major African and international organizations, donor agencies and foundations, awards and prizes in African studies, electronic mailing lists and discussion forums, and more.
VeriSMTM Professional Courseware
Besides the VeriSMTM Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSMTM provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSMTM allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSMTM concepts, and to be a guide to your understanding of service management and its use across the whole organization.
Human rights in diverse education contexts
The focus of this publication is on answering the central research question: How can Human Rights be advanced with regard to different kinds of diversities, and in different educational settings? The publication pays special attention to the advancement of human rights in a variety of education-related contexts, in keeping with human rights as a declared national priority for both society at large and the education system. One strategic priority of the Faculty of Education is research based on market requirements and needs. This book strives towards meeting this expectation by directly aiming at building human rights and social justice in the South African society, public schools and higher education institutions. Adjudication in the education context of the constitutional values of dignity, equality and freedom focusses regularly on learners. The book highlights the value of education for full-fledged citizenship by delineating what schooling should entail to inspire learners towards both claiming equal freedoms and rights and taking accountability for the responsibilities attached to citizenship.
