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Strategic Customer Service
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.
Mingus Speaks
In-depth interviews, conducted several years before Mingus died, capture the composer's spirit and voice, revealing how he saw himself as composer and performer, how he viewed his peers and predecessors, how he created his extraordinary music, and how he looked at race. Augmented with interviews and commentary by ten close associates--including Mingus's wife Sue, Teo Macero, George Wein, and Sy Johnson.
Customer Experience 3.0
Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving p...
Patient Power
Argues for a health care system that would restore power and responsibility to the individual consumer and taking it out of the hands of government and insurance companies
The Judgment of Paris
Drawing on Freudian theories of sexuality and Kant's conception of the beautiful, French art historian Hubert Damisch considers artists as diverse as Raphael, Picasso, Watteau, and Manet to demonstrate that beauty has always been connected to ideas of sexual difference and pleasure. Damisch's tale begins with the judgment of Paris, in which Paris awards Venus the golden apple and thus forever links beauty with desire. The casting of this decision as a mistake—in which desire is rewarded over wisdom and strength—is then linked to theories of the unconscious and psychological drives. In his quest for an exposition of the beautiful in its relation to visual pleasure, Damisch employs what he terms “analytic iconology,” following the revisions and repetitions of the motif of the judgment through art history, philosophy, aesthetics, and psychoanalysis. This translation brings an important figure of the French art historical tradition to Anglo-American audiences.
Too Curious
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The Times Square Gym
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The Greatest Sitcoms of All Time
Since the advent of network television, situation comedies have been a staple of prime-time programming. Classics of the genre have emerged in every decade, from The Honeymooners and Make Room for Daddy in the 1950sto 30 Rock, The Office, and Modern Family of the twenty-first century. Other shows that have left enduring impressions are The Andy Griffith Show, Get Smart, The Bob Newhart Show, Barney Miller, Cheers, The Cosby Show, The Golden Girls, Home Improvement, Will & Grace, and Everybody Loves Raymond. All of these shows are assured a place in history and would make almost anyone’s list of the most beloved comedies. In The Greatest Sitcoms of All Time, Martin Gitlin has assembled the ...
Space Weather & Telecommunications
Space weather has an enormous influence on modern telecommunication systems even though we may not always appreciate it. We shall endeavor throughout this monograph to expose the relationships between space weather factors and the performance (or lack thereof) of telecommunication, navigation, and surveillance systems. Space weather is a rather new term, having found an oMicial expression as the result of several government initiatives that use the term in the title of programs. But it is the logical consequence of the realization that space also has weather, just as the lower atmosphere has weather. While the weather in space will influence space systems that operate in that special environ...
New Way to Care
"John Goodman is a national treasure whose New Way to Care: Social Protections That Put Families First should be national policy. It is pragmatic, knowledgeable, and accessible. Read it and help to accomplish John's wise advice." —Regina E. Herzlinger, Nancy R. McPherson Professor of Business Administration, Harvard Business School The COVID-19 pandemic. The Great Recession. The dot-com bust. The early '90s recession. Every decade or so a disaster hits the United States and reminds us that many American families live one calamity away from financial ruin. But what if there were a better way to help families protect themselves from life's risks? And what if that way did not further bloat la...
