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Journey to Excellence
This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits. To fully understand the journey for these nine organizations and their return on investment, the authors studied each of their 50-page award applications, presentations at national and regional meetings, and other publications by or about them. Additionally and most importantly, CEOs and other senior leaders were interviewed at length. The questions asked of these leaders followed three basic themes: How did you successfully use the Baldrige framework t...
Solutions to the Healthcare Quality Crisis
Healthcare around the world is in crisis as a result of complex structural and strategic problems that will require solutions at a very high level. This book demonstrates that effective solutions based on modern quality management principles can be applied to alleviate many problems locally within healthcare institutions. It is designed to support doctors, nurses, technicians, and administrators who are interested in applying quality management principles and the tools of Lean Six Sigma to improve healthcare within their own institutions. The book should also be of interest to politicians, policy makers and government officials wrestling with healthcare issues. The book presents a wide selec...
It's Not What You Say...It's What You Do
An indispensable management guide to making sure that the long-term strategies and day-to-day goals a company sets are successfully executed, written by the coauthor of the national bestseller It’s Not the Big That Eat the Small . . . It’s the Fast That Eat the Slow. Good managers at every level recognize the importance of strategic planning and setting concrete goals for their employees. But even the best among them often fail to implement and support the crucial processes that turn well-laid plans into visible successes. Studies show that over the last fifty years, a whopping 83 percent of corporate slowdowns were attributable not to outside economic forces but to the lack of vigilant ...
Corporate Sustainability Planning Assessment Guide
Corporate sustainability planning has risen in prominence over the past few years among leading organizations as a tool to achieve strategic dominance within the global marketplace. This manual is designed to serve as an easy-to-use guide for an organization’s cross-functional self-assessment team(s) to assess and score its corporate sustainability efforts. This manual can be used to provide a due diligence for an organization’s corporate sustainability efforts, and to provide a template for its self-assessment and strategic planning regarding corporate sustainability efforts. In addition, the manual provides guidance for employees and employee teams to score their departments or total o...
Safe at Home
The exciting life of one committed man whose simple little idea ("Let's play ball!") God is using to make a huge impact on thousands of disenfranchised children, their families, their community, their city and their world.
Hardball
With frankness and poignancy, he tells of the team's joys, losses, and small but essential victories, and of the neophyte coaches whose role moves haltingly from teaching baseball to being big brothers, disciplinarians and ultimately friends.
