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The First Helping Interview
This book provides practical, step-by-step guidance to the crucial first meeting with a client - at which the helping professional must initiate a relationship. Specific topics are discussed, such as the role of culture and ethnicity issues.
Creating Small Scale Social Programs
Built around a single case study, Creating New Agency Programs clearly illustrates how to effectively plan, implement, and evaluate a small scale social program. Each step in the planning process is introduced and described in a way that allows the reader to vicariously participate in the evolution of the program. Useful charts, time lines, and resource lists are included and can be easily referenced and utilized. This bookÆs emphasis on planning is important, not only because it is a much used and generally under-taught skill, but because successful planning is the process that can turn the dreams of a community into concrete reality. This book is geared toward designing programs to meet s...
Understand Social Agency
This revised and expanded Second Edition of the widely read Understanding Your Social Agency offers students and practitioners a simple yet comprehensive introduction to organizational theory and its meaning for social agencies. Each of the first ten chapters is devoted to a particular perspective for understanding the agency. The final chapter considers using each of the ten perspectives independently, or in tandem, to solve problems within or on behalf of the agency. It will be a useful guide to solving problems of an organizational nature within an agency.
Practice of Case Management
The Practice of Case Management in the Human Services offers a succinct yet comprehensive guide to carrying out a case manager's responsibilities. The author explores assessment of the service needs of the client, facilitating the client's contact with the appropriate institutions and services, monitoring the quality of services provided to the client, and taking action when the client's needs are not met. He also considers the therapeutic role required when needs are not met because the problems are indigenous to the client. Providing an integrated look at practice technologies applicable to a variety of practice areas, the volume is appropriate for both preservice and inservice education in the field of human servi
Effective Meetings
This book shows that the value of group decision making lies in its ability to bring together people with a variety of different expertise and experiences. These techniques are applied to problems such as health care, homlessness and family violence.
Advanced Case Management
This overview of issues pertinent to case management in the social services illustrates the diversity of innovative approaches which have been developed. These include: new forms of outreach and assessment; alternative methods for engaging family members and natural supports; and strategies attuned to the needs of culturally diverse constituencies. The degree to which existing services are available to meet clients' needs, and variations in service philosophies and resources are among the issues discussed. Examples from many practice settings illustrate the adaptability of case management.
Measuring the Performance of Human Service Programs
Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.
Proposal Writing
Drawing on the authors' extensive experience of obtaining resources from both public and private funding sources, this step-by-step guide demystifies the development and writing of a successful grant proposal.
If You're Not Having Fun You're Doing it Wrong
Where are you on the roller coaster of life? Climbing to new heights. Holding on, hoping you don't crash. Stuck in a downward plunge. Are you having any fun? Life's roller coaster provides ups, downs, highs, and lows. Even though we don't know what's coming next, wouldn't it be great to enjoy the ride? There is a way to get more enjoyment out of life, and it's called perspective management. The Art of Perspective Management is an exploration of the human experience, with an emphasis on proactive decision-making. It's a fun read that embraces the construct, "While you can't always control the circumstances in your life, you always have a choice for how you respond to them." Consider a traffic...
Total Quality Management in Human Service Organizations
Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
