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The Intentional Leader
Kenneth A. Shaw’s book is a unique combination of theoretical ideology and practical advice on the art and skill of leadership. He offers a concise definition of leadership as a process of persuasion and demonstrates how specific methods are applied to reach that goal. The book covers a wide range of topics such as self-awareness, conflict resolution, motivating others, decision making, communicating effectively, and group dynamics. Shaw’s work encompasses broader views of leadership including issues of diversity and ethics, international leadership, and women in leadership roles. He draws on his extraordinary personal experience to present concrete examples of leadership successes. This...
Ceramic Glazes
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Integrated Management of Processes and Information
Many process management books focus on manufacturing applications. A few discuss services applications and occasionally some comment on the information processes outside of the normal information technology (IT) function. When a business seeks to improve the processes it uses in order to provide efficiency and cost savings to a product or service, that business needs to consider its manufacturing, service, and information handling processes together because they are not independent. This book has two goals: First, to help business practitioners integrate their management of manufacturing or service processes with information processes; and second, to provide business schools with a textbook ...
The Successful President
In this engagingly written and thought-provoking volume, Kenneth Shaw draws on his 20 years of experience in higher education to offer practical guidelines for effective academic leadership. He begins by sharing his personal account of how he successfully led Syracuse University through the difficult process of restructuring in the face of economic change, an accomplishment that has captured the attention of higher education institutions nationwide. Shaw also discusses key leadership issues.
Operations Methods
Updated to integrate the management of associated information processes, expand some application discussions, and provide additional reference material, the intent of this monograph is to help business professionals use waiting line (queuing) analysis methods to improve both service and manufacturing business applications of queuing situations. Emphasis is given to discussing the caveats in applying waiting line theory and becoming aware of the assumptions used in developing that theory. The importance of accounting for variability in waiting line processes is discussed in some detail because the basic queuing equations provide only average performance data under steady-state conditions. Und...
Process Modeling and Improvement for Business
Regardless of whether a business delivers a product or service, that organization can improve their efficiency, achieve lower costs and higher quality by attending to the creation and improvement of the processes it uses to product their product. There are a variety of quantitative methods and tools available to help managers create or improve business and information processes within their organization, one of which is process modeling. This book discusses the various process modeling techniques and methods available to managers and introduces some modifications in them to help accommodate the fact that information processes associated with manufacturing and services applications require attention as well. Throughout the book, practical examples are given and worked out to aid in understanding the material presented. In the body of the text readers are assumed to have some basic familiarity with process performance terminology and block diagrams of process step sequences. Various appendices summarizing key concepts and tools are provided for those readers wishing to refresh their knowledge of these areas.
Operations Methods
The intent of this book is to help business practitioners and students expand their knowledge of how waiting line analysis can be used to address situations beyond the simple examples they were presented in basic operations courses. Throughout the book, practical examples are given and worked out to aid in understanding the material presented. Some emphasis is given to the caveats in applying waiting line theory and the importance of being aware of the assumptions used in developing that theory. The first chapters begin with a review of those simple examples and the terminology used for waiting line processes. Readers are assumed to have basic familiarity with the use of probability distribu...
The Hill
John Robert Greene With over four hundred photographs compiled from archives and private collections—many never before published, Greene draws on his own expertise as a historian and author of two previous books on the history of Syracuse University to tell a compelling story of a unique institution. From the early founders to the greatest Orange athletes to the eclectically beautiful campus, The Hill illustrates the life history of this majestic institution. Greene portrays generation after generation of teachers, students, athletes, and benefactors who have graced its halls. The book concludes with an enlightening interview with University Chancellor Kenneth Shaw in which Shaw reveals his vision for Syracuse University in the twenty-first century. Alumni and friends of Syracuse University will find that this cherished volume evokes not only personal memories but an estimable pride worthy of this noble and enduring institution.
A History of the University of Wisconsin System
A tumultuous 1971 merger that combined all of the state’s public colleges and universities into a single entity led to the creation of the University of Wisconsin System. Drawing on decades of previously unpublished sources, Patricia A. Brady details the System’s full history from its origin to the present, illuminating complex networks among and within the campuses and an evolving relationship with the state. The UW System serves as a powerful case study for how broad, national trends in higher education take shape on the ground. Brady illustrates the ways culture wars have played out on campuses and the pressures that have mounted as universities have shifted to a student-as-consumer approach. This is the essential, unvarnished story of the unique collection of institutions that serve Wisconsin and the world—and a convincing argument for why recognizing and reinvesting in the System is critically important for the economic and civic future of the state and its citizens.
