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Hinshaw, Carrel, Riskin, Guthrie, Reuben, Robbennolt, and Welsh's Negotiation and Lawyers
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Dispute Resolution and Lawyers
Materials cover alternative processes for preventing and resolving disputes. Discusses what is appropriate and the roles of lawyers. Includes chapters on interviewing and counseling, negotiation, mediation, arbitration, mixed processes, and choosing and building a dispute resolution process.
The Art of Negotiation
A member of the world renowned Program on Negotiation at Harvard Law School introduces the powerful next-generation approach to negotiation. For many years, two approaches to negotiation have prevailed: the “win-win” method exemplified in Getting to Yes by Roger Fisher, William Ury, and Bruce Patton; and the hard-bargaining style of Herb Cohen’s You Can Negotiate Anything. Now award-winning Harvard Business School professor Michael Wheeler provides a dynamic alternative to one-size-fits-all strategies that don’t match real world realities. The Art of Negotiation shows how master negotiators thrive in the face of chaos and uncertainty. They don’t trap themselves with rigid plans. ...
Marketing Services
Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services and offer dozens of practical insights into ways to improve services marketing. They argue that superior service cannot be manufactured in a factory, packaged, and delivered intact to customers. Though an innovative service concept may give a company an initial edge, superior quality is vital to sustaining success. Berry and Parasuraman show that inspired leadership, a customer-minded corporate cul...
Getting In and Getting On in the Youth Labour Market
Based on up to date qualitative and ethnographic research, this book examines youth education-to-work transitions in the UK. Using the theoretical lens of a Foucauldian governmentality approach, the authors consider the ‘why’ and ‘how’ of youth employability training and demonstrate how different employability schemes planned and operationalised in diverse geographical and economic landscapes work in practice. The book examines and compares a range of employment entry route programmes and reveals the tension between employability and good quality employment, and the ways in which young people from varying social and regional backgrounds are positioned very differently within this.
Discussions in Dispute Resolution
Negotiation -- Mediation -- Arbitration -- Dispute resolution public policy.
Just Start
Outlines a path to success based on creativity and problem solving despite the changing economic clmate and future uncertainty.
Rethinking Nordic Courts
This open access book examines whether a distinctly Nordic procedural or court culture exists and what the hallmarks of that culture are. Do Nordic courts and court proceedings share a distinct set of ideas and values that in combination constitute the core of a regional legal culture? How do Europeanisation, privatisation, diversification and digitisation influence courts and court proceedings in the Nordic countries? The book traces the genesis and formation of Nordic courts and justice systems to provide a richer comprehension of contemporary Nordic legal culture, and an understanding of the relationship between legal cultural stability and change. In answering these questions, the book p...
