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The Politics of Usability
Usability engineering makes computer systems easier to use and more relevant to business needs. Although much research has been done into methods and techniques for usability engineering, there is little available on how to put this into practice in a commercial environment. This book, written by usability professionals from a variety of non-IT organizations, take readers through the process of starting and running a Usability Group, alerting readers to potential political problems, implementation difficulties and possible solutions.
Interaction Design for Complex Problem Solving
This book presents a groundbreaking approach to interaction design for complex problem solving applications.
The Usability Business
As a follow-up to the successful Politics of Usability, this book deals with the ways in which HCI experts apply their knowledge within the pressured environment of the modern organisation. Quite apart from the need to provide a good usability service with little time or money, most HCI practitioners also have to deal with the day-to-day concerns of funding, budgets, project and people management, teamwork, communication and the promotion of HCI ideas. How to achieve this and still find new ways to make modern technology more usable is the central message of this book. The text offers a unique perspective on usability by concentrating on real situations and focuses on practical, workable approaches to professional duties rather than complicated systems of rules.
Web Site Design with the Patron in Mind
A library's web site is the face of the institution in the virtual world. If users don't quickly, easily, and intuitively find what they need, they will move on to other sites - possibly for good.
Dashboard Design
Interactive visualization and visual analytics tools have been designed and developed in the past and will be developed in the future as well. In each application domain in which data is measured, generated, and recorded we see a potential candidate for an interactive visualization tool with the goal to find insights and knowledge in the data. This knowledge can be found either visually by humans’ interventions or algorithmically by the machine, in the best case by applying both concepts in combination as in visual analytics. One of the easiest ways to get an interactive visualization tool running is by means of dashboards, typically implemented as webpages that can run in a web browser an...
Usage and Usability Assessment
This report offers a survey of the methods that are being deployed at leading digital libraries to assess the use and usability of their online collections and services. Focusing on 24 Digital Library Federation member libraries, the study's author, Distinguished DLF Fellow Denise Troll Covey, conducted numerous interviews with library professionals who are engaged in assessment. The report describes the application, strengths, and weaknesses of assessment techniques that include surveys, focus groups, user protocols, and transaction log analysis. Covey's work is also an essential methodological guidebook. For each method that she covers, she is careful to supply a definition, explain why and how libraries use the method, what they do with the results, and what problems they encounter. The report includes an extensive bibliography on more detailed methodological information, and descriptions of assessment instruments that have proved particularly effective.
Rhetoric and Experience Architecture
Organizations value insights from reflexive, iterative processes of designing interactive environments that reflect user experience. “I really like this definition of experience architecture, which requires that we understand ecosystems of activity, rather than simply considering single-task scenarios.”—Donald Norman (The Design of Everyday Things)
Coping with IS/IT Risk Management
Successful and experienced IT solutions providers talk about their actual practical experiences in IT risk management. Tony Moynihan has asked successful IS/IT project managers to compare and contrast their recent projects in terms of the various important and different factors they had to deal with in each project. The issues and concerns explored in the text include: how to handle unrealistic client expectations; deciding on the 'ownership' of a project; and setting targets that work in practice! The result is a very well-written, interesting book, which will be enormously helpful to any professional who needs to cope with the many and varied problems which can be encountered in IS/IT risk management.
Managing Software Quality
Managing Software Quality discusses the methods involved in the integration of process, document and code indicators when constructing an evolving picture of quality. Throughout the book the authors describe experiences gained in a four-year on-site validation of the framework, making this book particularly useful for project or program managers, software managers and software engineers. In particular they provide guidance to those in software development and software support who are interested in establishing a measurement programme that includes software quality prediction and assessment. The authors share numerous valuable lessons learned during the research and applications of software quality management.
