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The Psychology of Expertise
This volume investigates our ability to capture, and then apply, expertise. In recent years, expertise has come to be regarded as an increasingly valuable and surprisingly elusive resource. Experts, who were the sole active dispensers of certain kinds of knowledge in the days before AI, have themselves become the objects of empirical inquiry, in which their knowledge is elicited and studied -- by knowledge engineers, experimental psychologists, applied psychologists, or other experts -- involved in the development of expert systems. This book achieves a marriage between experimentalists, applied scientists, and theoreticians who deal with expertise. It envisions the benefits to society of an...
Mind and Social Practice
Sylvia Scribner's research and theory have been monumental in forming the emergent field of cultural psychology. Her studies of reasoning and thinking in their cultural and activity contexts added new concepts, methods, and findings to what many are now viewing as a distinctive branch of psychological studies. She was among the first to combine ethnographic studies with experimental studies in order to determine relationships among indigenous literacy and logical activities and their cognitive outcomes. Mind and Social Practice brings together published and previously unpublished work from Sylvia Scribner's productive and wide-ranging career. The book is arranged chronologically and includes five section introductions by the editors, placing Scribner's work in the context of her life, her commitments, and the political and intellectual events of the times. Her later, more theoretically rich writing is enhanced by an appreciation of her earlier work.
Informed by Knowledge
The focus of this book is on how experts adapt to complexity, synthesize and interpret information in context, and transform or "fuse" disparate items of information into coherent knowledge. The chapters examine these processes across experts (e.g. global leaders, individuals in extreme environments, managers, police officers, pilots, commanders, doctors, inventors), across contexts (e.g. space and space analogs, corporate organizations, command and control, crisis and crowd management, air traffic control, the operating room, product development), and for both individual and team performance. Successful information integration is a key factor in the success of diverse endeavors, including t...
Linking Expertise and Naturalistic Decision Making
This book contains selected papers presented at the 1998 conference on Naturalistic Decision Making (NDM). The objectives of the conference were to: *make American researchers more aware of NDM research being conducted abroad, particularly in Europe; *connect NDM research with work in management and industry, to stretch beyond the military and paramilitary focus; and *formulate a more explicit connection between NDM and expertise. These objectives are reflected in the chapters of this volume.
Streetlights and Shadows
An expert explains how the conventional wisdom about decision making can get us into trouble—and why experience can’t be replaced by rules, procedures, or analytical methods In making decisions, when should we go with our gut and when should we try to analyze every option? When should we use our intuition and when should we rely on logic and statistics? Most of us would probably agree that for important decisions, we should follow certain guidelines—gather as much information as possible, compare the options, pin down the goals before getting started. But in practice we make some of our best decisions by adapting to circumstances rather than blindly following procedures. In Streetlight...
Snapshots of the Mind
How people make decisions, size up situations, spot anomalies, and anticipate problems in real-world settings. Gary Klein, author of the bestselling Sources of Power, is the cognitive psychologist who discovered how people actually make decisions, particularly under time pressure and uncertainty. In Snapshots of the Mind, he offers a set of short essays—“snapshots” of different aspects of cognitive functioning in real-world settings that will help us learn to recognize the cognitive processes that underlie and drive performance. In these essays Klein provides practical tools for escaping fixation on initial hunches and learning to detect the ways that people make decisions, size up sit...
Transitions in Work and Learning
The dramatic shift in the American labor market away from manufacturing and the growing gap in earnings between high school and college graduates have contributed to a sense of alarm about the capacity of the nation's schools to supply adequately skilled graduates to the work force. The role that schools can or should play in preparing people to enter the world of work is hotly debated. In an effort to nurture the important and ongoing national dialogue on these issues, the Board on Testing and Assessment asked researchers and policymakers to engage in an interdisciplinary review and discussion of available data and implications for assessment policy. Transitions in Work and Learning conside...
Determining Training for New Technologies
Cognitive task analysis was used to design a simulation game that allows managers to rapidly acquire the decision skills needed for identifying the necessary training for new technologies. The game developed is designed to provide simulated experience in making key decisions regarding training during the implementation of new technologies. A Decision Matrix and a Decision Matrix Template are also provided in blank form as an aid in making training decisions. The electronic decision game developed is "The Automatic Bus Announcement System Project."
Cryptographic Security Architecture
Presents a novel design that allows for a great deal of customization, which many current methods fail to include; Details a flexible, comprehensive design that can be easily extended when necessary; Proven results: the versatility of the design has been effectively tested in implementations ranging from microcontrollers to supercomputers
Judgment and Decision Making at Work
Employees are constantly making decisions and judgments that have the potential to affect themselves, their families, their work organizations, and on some occasion even the broader societies in which they live. A few examples include: deciding which job applicant to hire, setting a production goal, judging one’s level of job satisfaction, deciding to steal from the cash register, agreeing to help organize the company’s holiday party, forecasting corporate tax rates two years later, deciding to report a coworker for sexual harassment, and predicting the level of risk inherent in a new business venture. In other words, a great many topics of interest to organizational researchers ultimate...
