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Future Interaction Design
In 1969 Herbert Simon wrote a book, The Science of the Artificial, in which he argued that cognitive science should have its area of application in the design of devices. He proposed the foundation of a science of the artificial related with cognitive science in the sense in which we have traditionally understood the relationship between the engineering disciplines and the basic sciences. Such a science has been called cognitive ergonomics or cognitive engineering (Norman 1986). Simon’s cognitive ergonomics (1969), would be independent of cognitive science, its basic science, although both would be closely related. Cognitive science would contribute knowledge on human cognitive processes, ...
Digital Economies at Global Margins
Investigations of what increasing digital connectivity and the digitalization of the economy mean for people and places at the world's economic margins. Within the last decade, more than one billion people became new Internet users. Once, digital connectivity was confined to economically prosperous parts of the world; now Internet users make up a majority of the world's population. In this book, contributors from a range of disciplines and locations investigate the impact of increased digital connectivity on people and places at the world's economic margins. Does the advent of a digitalized economy mean that those in economic peripheries can transcend spatial, organizational, social, and pol...
Readings in Groupware and Computer-supported Cooperative Work
This comprehensive introduction to the field represents the best of the published literature on groupware and computer-supported cooperative work (CSCW). The papers were chosen for their breadth of coverage of the field, their clarity of expression and presentation, their excellence in terms of technical innovation or behavioral insight, their historical significance, and their utility as sources for further reading. sourcebook to the field. development or purchase of groupware technology as well as for researchers and managers. groupware, and human-computer interaction.
A Critical Hypertext Analysis of Social Media
Facebook, in just a few years, has become one of the central tools people use to communicate with each other in everyday life. However, the perceived freedom of action on the site and the actual processes that are permitted in Facebook's set up don't always match up: in this book this gap is examined. This book identifies the interrelations between user text actions and the software environment framing them. It takes a critical perspective on Facebook and develops a model that grants methodological access to complex interlaced practices incorporating media, text and literacies. It shows Facebook users employing idiosyncratic and Facebook-specific literacy practices, and gives weight to the larger hypothesis of the software service as an ideological setting designed to calculate and standardize human behaviour. Specifically, the book examines text action and automation within Facebook to determine how the software service intervenes in the communicative flow between/among profile owners and profile recipients. This is cutting edge work and of huge importance to modern fields of discourse analysis and computer-mediated communication.
Measuring User Engagement
User engagement refers to the quality of the user experience that emphasizes the positive aspects of interacting with an online application and, in particular, the desire to use that application longer and repeatedly. User engagement is a key concept in the design of online applications (whether for desktop, tablet or mobile), motivated by the observation that successful applications are not just used, but are engaged with. Users invest time, attention, and emotion in their use of technology, and seek to satisfy pragmatic and hedonic needs. Measurement is critical for evaluating whether online applications are able to successfully engage users, and may inform the design of and use of applica...
Computer Support for Collaborative Learning
Proceedings of: CSCL 2002 meeting in Boulder, Colorado, January 7-11, 2002.
Designing with the Body
Interaction design that entails a qualitative shift from a symbolic, language-oriented stance to an experiential stance that encompasses the entire design and use cycle. With the rise of ubiquitous technology, data-driven design, and the Internet of Things, our interactions and interfaces with technology are about to change dramatically, incorporating such emerging technologies as shape-changing interfaces, wearables, and movement-tracking apps. A successful interactive tool will allow the user to engage in a smooth, embodied, interaction, creating an intimate correspondence between users' actions and system response. And yet, as Kristina Höök points out, current design methods emphasize s...
The Smart Wife
The life and times of the Smart Wife—feminized digital assistants who are friendly and sometimes flirty, occasionally glitchy but perpetually available. Meet the Smart Wife—at your service, an eclectic collection of feminized AI, robotic, and smart devices. This digital assistant is friendly and sometimes flirty, docile and efficient, occasionally glitchy but perpetually available. She might go by Siri, or Alexa, or inhabit Google Home. She can keep us company, order groceries, vacuum the floor, turn out the lights. A Japanese digital voice assistant—a virtual anime hologram named Hikari Azuma—sends her “master” helpful messages during the day; an American sexbot named Roxxxy tak...
Voice Interaction Design
From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream and are here to stay forever. Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research—in lexicography, conversation analysis, computational linguistics, and social psychology—author Randy Allen Harris outlines the principles of how people use language interactively, and illustrates every aspect of design work.In the first part of the book, Harris provides a thorough conceptual basis of langua...
The Design of Computer Supported Cooperative Work and Groupware Systems
The phrases the information superhighway and the the information societyare on almost everyone's lips. CSCW and groupware systems are the key to bringing those phrases to life. To an extent that would scarcely have been imaginable a few years ago, the contributions in this volume speak to each other and to a broader interdisciplinary context. The areas of ethnography and design, the requirements and principles of CSCW design, CSCW languages and environments, and the evaluation of CSCW systems are brought together, to bring to light how activities in working domains are really in practice, carried out. The aim above all is to do justice to the creativity and versatility of those whose work they aim to support.
