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Perspectives on the New Economics and Regulation of Telecommunications
This volume is a compilation of papers reflecting many of the issues related to telecommunications that are being debated today and are likely to continue to be addressed in the next few years. The papers examine the ways in which economic and technological forces are changing the regulation of telecommunications and the characteristics of the industry itself. After an introduction on issues such as the information highway, industry consolidation, market integration, and constraints on new policies, the papers cover such topics as the changes in Canadian telecommunications and their economics, the role of telecommunications in productivity and competition, the business network concept as an alternative governance structure, competition policy, convergence of technologies, separation of infrastructure from services, European telecommunications policy, and the historical context in which Canada has handled earlier transformations of a technological nature.
Too Many People?
Too Many People? provides a clear, well-documented, and popularly written refutation of the idea that "overpopulation" is a major cause of environmental destruction, arguing that a focus on human numbers not only misunderstands the causes of the crisis, it dangerously weakens the movement for real solutions. No other book challenges modern overpopulation theory so clearly and comprehensively, providing invaluable insights for the layperson and environmental scholars alike. Ian Angus is editor of the ecosocialist journal Climate and Capitalism, and Simon Butler is co-editor of Green Left Weekly.
Not Your Child
When Ottawa psychologist and single mother Susan Koss discovers that a strange man has been following her twelve-year-old daughter Maddy, she fears he's a predator. But it's worse than that. The man, Daniel Kazan, believes Maddy is his granddaughter, abducted as a baby—and he's obsessed with getting her back. Susan insists on a DNA test to disprove Daniel's claim, but the result is one she can't understand or explain: it says she's not Maddy's mother. Then Maddy vanishes. Susan's convinced Daniel has taken her, but he has an alibi, and two searches of his house turn up nothing. The hunt is on—police are on full mobilization, and Susan fears the worst.
Museums and Communities
Contributors to this volume examine and illustrate struggles and collaborations among museums, festivals, tourism, and historic preservation projects and the communities they represent and serve. Essays include the role of museums in civil society, the history of African-American collections, and experiments with museum-community dialogue about the design of a multicultural society.
Call Center Management on Fast Forward
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Challenge the Death Angel
At Kadena Air Force Base on Okinawa, Angus and sixty-two other young Marines stand at the tail of the huge airplane, a Hercules, that will take them on the last leg of their journey to Southeast Asia. The flight has been held up for about twenty minutes for a late arrival. When the man finally shows up, Angus is startled by his appearance. He's wearing faded, frayed fatigues, carrying an old green canvas bag in one hand, and a long, leather case in the other. He wears a strip of camouflaged cloth tied around his head, and pulled down level with the top of his eyebrows. His hair is long, almost reaching his shoulders. While Angus stands there gawking, all the young Marines walk up the ramp past him. Before Angus realizes it, he is standing there alone, the last passenger to climb aboard. There were a few vacant seats left, but he decides to sit next to this late arriver. It might prove to be interesting. Next stop, Viet-Nam.
