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A Multidisciplinary Approach to Service Encounters
In A Multidisciplinary Approach to Service Encounters, María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.
A Linguistic Overview of WhatsApp Communication
Digital discourse has become a widespread way of communicating worldwide, WhatsApp being one of the most popular Instant Messaging tools. This book offers a critical state-of-the-art review of WhatsApp linguistic studies.
Pragmatics Applied to Language Teaching and Learning
This volume presents a wide ranging overview of key theoretical and practical issues, empirical research and various analyses of pragmatic phenomena that will certainly be most useful and helpful to students and researchers in pragmatics and other linguistic disciplines and, of course, to L2 teachers. It is divided into five parts that include chapters addressing cognitive issues on L2 teaching, how and what to teach when dealing with specific speech acts, intercultural aspects of communication, the teaching of languages for academic and specific purposes and some other methodological issues on pragmatics teaching.
New Perspectives on (Im)Politeness and Interpersonal Communication
New Perspectives on (Im)Politeness and Interpersonal Communication gathers eleven studies by prominent scholars, which explore issues related to (im)politeness in human communication. The study of linguistic (im)politeness is undoubtedly one of the central concerns in the field of pragmatics, as attested to by the numerous conferences and journals currently dedicated to the topic, the various theoretical models and approaches developed or developing so far, and the seemingly endless list of insightful and inspiring empirical studies tackling the topic from a wide variety of angles. This volume contributes to the subfield of social pragmatics by putting together works that review the state of...
Handbook of Pragmatics
This encyclopaedia of one of the major fields of language studies is a continuously updated source of state-of-the-art information for anyone interested in language use. The IPrA Handbook of Pragmatics provides easy access – for scholars with widely divergent backgrounds but with convergent interests in the use and functioning of language – to the different topics, traditions and methods which together make up the field of pragmatics, broadly conceived as the cognitive, social and cultural study of language and communication, i.e. the science of language use. The Handbook of Pragmatics is a unique reference work for researchers, which has been expanded and updated continuously with annual installments since 1995. Also available as Online Resource: https://benjamins.com/online/hop
Reduced Parenthetical Clauses as Mitigators
While parentheticals attract constant attention, they very rarely constitute the main subject of monographs. This book provides a comprehensive account of reduced parenthetical clauses (RPCs) in three Romance languages. Typical French RPCs are je crois, disons, je dirais, je pense, je sais pas, and je trouve. The research draws on 22 corpora of spoken French, Italian, and Spanish comprising a total amount of 3,975,500 words. Its results consist in a typology of the relevant expressions in the three languages, in the understanding of their pragmatic function and of the factors influencing their use, and in the description of their syntactic and prosodic properties. Other findings are that RPCs are not restricted to statements but also occur in questions and that belief verbs are not as frequent as commonly assumed. Although the book is about Romance parentheticals, its conclusions are relevant for other languages.
The Greek Imperative Mood in the New Testament
The imperative mood as a whole has generally been neglected by Greek grammarians. The Greek Imperative Mood in the New Testament: A Cognitive and Communicative Approach utilizes insights from modern linguistics and communication theory in order to propose an inherent (semantic) meaning for the mood and describe the way in which it is used in the New Testament (pragmatics). A linguistic theory called neuro-cognitive stratificational linguistics is used to help isolate the morphological imperative mood and focus on addressing issues directly related to this area, while principles from a communication theory called relevance theory provide a theoretical basis for describing the usages of the mo...
Pragmatics in Dementia Discourse
Alison Wray notes that “Alzheimer’s Disease affects language in many different ways. Directly, language processing is undermined by damage to the language areas of the brain. Indirectly, language is compromised by short term memory loss, distortions in perception, and disturbed semantic representation . . . All of this makes AD an obvious focus of interest for linguists and in particular, those interested in the field of pragmatics – yet a striking amount of what is published about AD language is written by non-linguists. AD language is independently researched in at least psychology, neuroscience, sociology, clinical linguistics and nursing. Each discipline has its own methods, theori...
Relationships in Organized Helping
This edited volume offers up-to-date research on the interactive building and managing of relationships in organized helping. Its contributions address this core of helping in psychotherapy, coaching, doctor-patient interaction, and digital helping interaction and document and analyze essential communicative practices of relationship management. A summarizing contribution identifies common dimensions of relationship management across the different helping contexts and thereby provides a framework for understanding and researching how interactive practices and helping relationships are interconnected. The volume brings together researchers and practitioners and merges academic approaches to studying relationships with practical knowledge about verbal helping in these settings. The book is intended for scholars in the field of organized helping as well as for students and researchers of communication and discourse / conversation analysis in professional and organized contexts. It is also addressed to practitioners interested in learning more about the micro- and meso-management of their working relationships.
