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The Management Bible
What makes The Management Bible special is that all the knowledge you need on management has been encapsulated in one comprehensive, handy volume. Covering topics such as managing yourself, staff relationships, office crises, interpersonal conflict and skills building, the book offers step-by-step solutions to over 300 common management challenges and problems. Packed with practical, no-nonsense advice, The Management Bible is informative, authoritative and a wonderful survival manual for managers at all levels.
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The Call Center Dictionary
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
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The New Village Green
The village green is the focal point of any community, a gathering place where the best ideas take root and the brightest voices are heard. The New Village Green gathers some of the best ideas and brightest voices of the green community, some famous and familiar, others fresh and unknown. Each tells an absorbing story, and collectively they comprise a powerful chorus that profiles the current state of the environment. This remarkable book gathers wisdom and insight from a compelling and thought-provoking virtual community. Each contributor brings a unique perspective that mingles reverence for the environment with provocative thoughts for the future. Topics range from spirituality to solar p...
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