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Listening
A practical guide that teaches all the skills of active, effective listening. Focuses on the importance of listening in all on-the-job relationships. Brings together current information on communication and interaction that can improve social and family relations.
Listening
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Listening: The Forgotten Skill
In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you-professionally, socially, and personally. With her time-tested techniques, you'll learn how to: Eliminate distractions and improve your concentration on what is being said Locate key words, phrases, and ideas while listening Cut through your own listening biases Interpret body language clues Ask constructive, nonthreatening questions that elicit real information Get others to listen to you Master a whole range of listening skills that you can use on the job and in your personal life.
Managing Assertively: How to Improve Your People Skills
The gateway to effectiveness - Building blocks to managing assertively - Supervisory styles : assertive-aggressive-passive - Unblocking your assertiveness to build your self-esteem - Listening - Taking risks - Constructives feedback : criticism - Saying no - Handling criticism - Giving and receiving positive feedback - Payoffs for success.
I Do! I Do! The Marriage Vow Workbook
"I Do! I Do! The Marriage Vow Workbook" is an inspirational resource for creating compelling vows for your marriage, civil union, commitment or recommitment. Endorsed by Harville Hendrix, Ph.D., author of "Getting the Love You Want" and cocreator of Imago Relationship Therapy, this workbook will help you craft vows that will serve you not only during the ceremony itself but throughout your lives together. As a result of reading "I Do! I Do! The Marriage Vow Workbook," completing the exercises and writing your marriage vows, you have the opportunity to (1) awaken to the deepest reasons for joining your lives in marriage, (2) envision what you want most from your life together, (3) initiate a ritual to sustain your marriage for many years to come, and (4) create a loving, committed partnership that's truly ideal for both of you. You may wish to buy two copies of "The Marriage Vow Workbook"-one in which each partner can work through the exercises. Also makes a great gift for an engagement or bridal shower!
Fortuitous Encounters
We have all experienced fortuitous encounters--those moments in our lives--where a person, place, or thing caused our lives to change in a more positive direction. Our lives are full of what some have called serendipity, strange acts of fortune or causeless miracles. A favorite teacher inspires our choice of career, a chance encounter develops into love, marriage, and a new family. At the time we are most in need of a friend, one appears in our lives. We look at a mountain or the ocean and find meaning and peace, we read a book and an idea is planted in our brains that provides the wisdom we seek. The ability to experience fortuitous encounters is key to learning and growth. The more fortuit...
The Lean Management Systems Handbook
Performance management, the primary focus of a Lean organization, occurs through continuous improvement programs that focus on education, belief systems development, and effective change management. Presenting a first-of-its-kind approach, The Lean Management Systems Handbook details the critical components required for sustainable Lean management.
How You Can Become an Invincible Social Worker
Do you want to erase the word burnout from your vocabulary? Do you want to not only survive, but thrive in the field of Social Work? Are you ready to rekindle the love you once had for Social Work? This powerful book will show you the secrets to successfully beating burnout in Social Work from someone who has successfully done it and has been teaching others how to do it for over 11 years. Invincible Social Worker is a system, a methodical approach to beating burnout and achieving success in the modern world of social work as well as your personal life. The Invincible Worker system is based on having: The Right Attitude The Right Strategy The Right Stewardship The Right Communication The Right Balance The Right Allegiance If you commit to these six steps all day, every day, you too can become an Invincible Social Worker.
The Essential Guide to Internal Auditing
The Second Edition of The Essential Guide to Internal Auditing is a condensed version of the Handbook of Internal Auditing, Third Edition. It shows internal auditors and students in the field how to understand the audit context and how this context fits into the wider corporate agenda. The new context is set firmly within the corporate governance, risk management, and internal control arena. The new edition includes expanded coverage on risk management and is updated throughout to reflect the new IIA standards and current practice advisories. It also includes many helpful models, practical guidance and checklists.
Process-Based Facilitation
Socrates used facilitative methods in teaching philosophy, and for good reason: They work! Fast forward to today, and managers, supervisors, consultants, trainers, and others are learning to use facilitative techniques to improve performance in the workplace and other areas that demand results. The authors of this series, led by an expert with twenty-five years of experience as a professional facilitator, provide a complete model of group facilitation in Process-Based Facilitation. In this first volume, they introduce the basic skills of facilitation, the process-based facilitation model, many facilitation methods, and evaluation of the facilitators methods and assessment of style. Inside, y...
