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Service Work
Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers experience. Within the sociology of work and related literatures, there are an increasing number of empirical studie
Human Resource Management in Service Work
Filling a gap in the market for a book on HRM in the service sector, this study focuses on human resource management and its relevance to an understanding of the service economy, an important, but neglected, subject area.
Rhythms of Labour
Whether for weavers at the handloom, labourers at the plough or factory workers on the assembly line, music has often been a key texture in people's working lives. This book is the first to explore the rich history of music at work in Britain and charts the journey from the singing cultures of pre-industrial occupations, to the impact and uses of the factory radio, via the silencing effect of industrialisation. The first part of the book discusses how widespread cultures of singing at work were in pre-industrial manual occupations. The second and third parts of the book show how musical silence reigned with industrialisation, until the carefully controlled introduction of Music while You Work in the 1940s. Continuing the analysis to the present day, Rhythms of Labour explains how workers have clung to and reclaimed popular music on the radio in desperate and creative ways.
On the Front Line
The importance of customer service is widely emphasized in business. This text offers an analysis of the organization and dynamics of front-line work, based on a five-year study of over 1000 employees and eight leading companies in the USA, Australia and Japan.
Social Theory at Work
Work is fundamental to human society and modern organizations, and consequently has been central to the thinking of major social theorists and social science disciplines. This book offers a 'one-stop-shop' guide to classical and contemporary perspectvies of work written by leading international experts. Schools covered include: Weberian, Marxian, Durkheimian, feminist, neo-classical economics, institutional economics, ethics, Foucauldian, postmodernist, organizational sociology andeconomic sociology.Each chapter traces the origins of the theoretical school, reviews seminal contributions,and considers major criticisms of the approach. In addition, the book features a section on key aspects of...
Gender, Governance and Feminist Analysis
This edited volume presents critical scholarship analysing governance practices in diverse jurisdictions in Europe and North America, at multiple scales, and in relation to several different arenas of policy and practice. The contributors address shortcomings in the mainstream literature on governance within the discipline of political science. The volume as a whole is marked by geographical and topical diversity. However, what the individual chapters have in common is that each considers whether and how gender, racialized identity, and/or other axes of marginalization are visible within the conceptualizations and/or practices of governance under discussion. Drawing together insights and conceptual tools from both feminist and post-structuralist frameworks in analysing governance practices, this volume will be of great interest to scholars and graduates who engage with feminist and/or post-structural analysis of policy and governance. It will also be of use to critical policy scholars in anthropology, geography, sociology, and women’s studies.
The Wiley-Blackwell Companion to Sociology
Featuring a collection of original chapters by leading and emerging scholars, The Wiley-Blackwell Companion to Sociology presents a comprehensive and balanced overview of the major topics and emerging trends in the discipline of sociology today. Features original chapters contributed by an international cast of leading and emerging sociology scholars Represents the most innovative and 'state-of-the-art' thinking about the discipline Includes a general introduction and section introductions with chapters summaries by the editor
Global Histories of Work
Global Histories of Work is the first title in the new series "Work in Global and Historical Perspective". This collection of selected articles written by leading scholars in different disciplines provides both an introduction and numerous insights into themes, debates and methods of Global Labour History as they have been developed over the last years. The contributions to the volume discuss crucial historiographical developments; present different professions that have gained new attention in the context of an emerging Global Labour History; critically engage the boundaries of "free" labour and the ambiguities contained in this concept; and take up and historicize current debates about "informal labour". Global Histories of Work will familiarize readers with a burgeoning fi eld of high academic, social, and political relevance.
Advances in Techno-Humanities
This book is a pioneering attempt to explore the relationships between technology and the humanities through case studies and specific contexts in the areas of language, theatre, literature, translation, philosophy, music, home designations, learning environment, and artificial intelligence. Written by scholars and specialists across various fields, the chapters explore the emerging field of techno-humanities. This book examines the development of language and society by means of Big Data, how technology is integrated into the theatres of Hong Kong and the ensuing results of such integration. The authors also highlight how technology is able to analyse, understand, and visualise literary wor...
