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A Multidisciplinary Approach to Service Encounters
In A Multidisciplinary Approach to Service Encounters, María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.
Pragmatics Applied to Language Teaching and Learning
This volume presents a wide ranging overview of key theoretical and practical issues, empirical research and various analyses of pragmatic phenomena that will certainly be most useful and helpful to students and researchers in pragmatics and other linguistic disciplines and, of course, to L2 teachers. It is divided into five parts that include chapters addressing cognitive issues on L2 teaching, how and what to teach when dealing with specific speech acts, intercultural aspects of communication, the teaching of languages for academic and specific purposes and some other methodological issues on pragmatics teaching.
Odisea nº 11: Revista de estudios ingleses
Revista de Estudios Ingleses es un anuario dirigido y gestionado por miembros del Departamento de Filología Inglesa y Alemana de la Universidad de Almería con el propósito de ofrecer un foro de intercambio de producción científica en campos del conocimiento tan diversos como la lengua inglesa, literatura en lengua inglesa, didáctica del inglés, traducción, inglés para fines específicos y otros igualmente vinculados a los estudios ingleses.
New Perspectives on (Im)Politeness and Interpersonal Communication
New Perspectives on (Im)Politeness and Interpersonal Communication gathers eleven studies by prominent scholars, which explore issues related to (im)politeness in human communication. The study of linguistic (im)politeness is undoubtedly one of the central concerns in the field of pragmatics, as attested to by the numerous conferences and journals currently dedicated to the topic, the various theoretical models and approaches developed or developing so far, and the seemingly endless list of insightful and inspiring empirical studies tackling the topic from a wide variety of angles. This volume contributes to the subfield of social pragmatics by putting together works that review the state of...
Changing Discursive Trends in the Online Review Genre
Around twenty years ago, with the digitisation of almost every facet of life, most businesses started including their own review system, so that their products could be rated and reviewed. This was the first wave of online reviews, called online consumer reviews (OCRs). The emergence of the smartphone and the proliferation of social media in the 2010s, however, resulted in a new ecosystem in which peers could share their assets, review other peers and be reviewed. This is the second wave of online reviews, or the emergence of online peer reviews (OPRs). This book explores the three differentiating discursive practices found in BlaBlaCar in Spanish and in English (emotive, relational and metacommunicative) as representative of this new wave. It demonstrates that OPRs have characteristics of their own, and proposes a new definition that captures the latest developments in online reviews in the context of peer collaboration.
Interpreting Technologies – Current and Future Trends
While interpreting long remained unaffected by the technological progress that transformed the translation industry, recent years have witnessed a paradigm shift, such that interpreters increasingly interact with technological tools, that the delivery of interpreting services becomes increasingly dependent on technologies, and, finally, that technologies start to emerge that might some day compete with interpreters. This volume brings together a series of contributions on interpreting technologies focusing on each of these aspects. Its goal is to inform and to empower interpreters, as well as to spark new reflections on the future of technology in the interpreting industry. With this volume, we want to encourage interpreters to participate in that reflection and to become partners of technology rather than its victims. The next generation of technologies will need a next generation of interpreters!
Vagueness, Ambiguity, and All the Rest
This book aims to address a gap in the existing literature on the relationship between vagueness and ambiguity, as well as on their differences and similarities, both in synchrony and diachrony, and taking into consideration their relation to language use. The book is divided into two parts, which address specific and broader research questions from different perspectives. The former part examines the differences between ambiguity and vagueness from a bird-eye perspective, with a particular focus on their respective functions and roles in language change. It also presents innovative linguistic resources and tools for the study of these phenomena. The second part contains case studies on vagueness and ambiguity in language change and use. It considers different strategies and languages, including English, French, German, Italian, Medieval Latin, and Old Italian. The readership for this volume is broad, encompassing scholars in a range of disciplines, including pragmatics, spoken discourse, conversation analysis, discourse genres (political, commercial, notarial discourse), corpus studies, language change, pragmaticalization, and language typology.
Relationships in Organized Helping
This edited volume offers up-to-date research on the interactive building and managing of relationships in organized helping. Its contributions address this core of helping in psychotherapy, coaching, doctor-patient interaction, and digital helping interaction and document and analyze essential communicative practices of relationship management. A summarizing contribution identifies common dimensions of relationship management across the different helping contexts and thereby provides a framework for understanding and researching how interactive practices and helping relationships are interconnected. The volume brings together researchers and practitioners and merges academic approaches to studying relationships with practical knowledge about verbal helping in these settings. The book is intended for scholars in the field of organized helping as well as for students and researchers of communication and discourse / conversation analysis in professional and organized contexts. It is also addressed to practitioners interested in learning more about the micro- and meso-management of their working relationships.
Handbook of Pragmatics
This encyclopaedia of one of the major fields of language studies is a continuously updated source of state-of-the-art information for anyone interested in language use. The IPrA Handbook of Pragmatics provides easy access – for scholars with widely divergent backgrounds but with convergent interests in the use and functioning of language – to the different topics, traditions and methods which together make up the field of pragmatics, broadly conceived as the cognitive, social and cultural study of language and communication, i.e. the science of language use. The Handbook of Pragmatics is a unique reference work for researchers, which has been expanded and updated continuously with annual installments since 1995. Also available as Online Resource: https://benjamins.com/online/hop
