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The Empathy Factor
Building on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.
The Empathy Factor
"Building on research in brain science, emotional intelligence, and organisational theory, this title answers questions about the true definition of empathy. It presents an exploration into business productivity and office management that offers both real-world insights and practical ways to build transformative empathy skills organisation-wide." --Publisher description.
Nonviolent Communication: A Language of Life
5,000,000 COPIES SOLD WORLDWIDE • TRANSLATED IN MORE THAN 35 LANGUAGES What is Violent Communication? If "violent" means acting in ways that result in hurt or harm, then much of how we communicate—judging others, bullying, having racial bias, blaming, finger pointing, discriminating, speaking without listening, criticizing others or ourselves, name-calling, reacting when angry, using political rhetoric, being defensive or judging who's "good/bad" or what's "right/wrong" with people—could indeed be called "violent communication." What is Nonviolent Communication? Nonviolent Communication is the integration of four things: • Consciousness: a set of principles that support living a life...
Eat by Choice, Not by Habit
Helps you uncover the missing link in your relationship with your body and food.
Purposeful Empathy
Empathy has never been more important, yet we're living in an era of a massive empathy deficit. At the same time, workplace culture has changed dramatically. Leaders, who have already been stretched to the limit, are now being called on to create and nurture genuine connection, psychological safety, and well-being across their organizations--all while adapting to the values of a new generation that won't compromise on diversity, equity, and inclusion. As this book shows, human beings are wired to care, and we can become more empathic with practice. Empathy increases dopamine, reduces stress, boosts self-esteem, heightens the immune system, and enriches our relationships. Empathy also improve...
Connecting Across Differences
Explores the concepts, applications, and power of the nonviolent communication process and looks at the most common barriers to effective communication.
DO WHAT YOU CAN!
Learn exactly how to meet or exceed any goal – business or personal – with the Do What You Can! Six-Step System In this life-changing book, you’ll discover how to solve the challenges of uncertain action and disappointing results. In six simple steps, you’ll see that extraordinary results are not only possible – but highly likely in your life. Through clear examples and step-by-step exercises, you’ll learn what works to move you forward – and what gets in the way of your success. If you’re dissatisfied with the results you’re getting in any area of your life, Do What You Can! will show you how to push ineffective actions to the side, break through life’s barriers, and ach...
Strengthscope® Handbook
• A guide to achieving success through optimising strengths and reducing performance risks • Written by experienced business professionals who founded a professional business strength assessment and development strategy • The book links research with a wealth of business expertise to help employees at various levels and capacities – employees, leaders, managers, coaches, facilitators, HR professionals and consultants. During the past two decades, research has linked personality strengths to a wide range of positive work and life outcomes, including wellbeing and stress management, motivation, creative problem-solving and improved relationships, self-confidence, career success and tea...
Recommendations for Improving the Recruiting and Hiring of Los Angeles Firefighters
Reviews the Los Angeles Fire Department’s hiring practices as of June 2014 and outlines a recommended new firefighter hiring process that is intended to increase efficiency of the hiring process, bolster the evidence supporting the validity of it, and make it more transparent and inclusive.
