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The Profits of Power
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Are You Being Served?
This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.
Data Against Natural Disasters
This book provides guidance to policy makers seeking to design effective monitoring systems for disaster response management. This volume describes the data needs that arise after natural disasters, assesses current data management reform efforts, and discusses the institutional preconditions and tactical and strategic steps necessary for establishing systems that work. Six country case studies elaborate lessons from the success and failures of efforts to establish innovative monitoring systems in the aftermath of disasters in Guatemala, Haiti, Indonesia, Mozambique, Pakistan, and Sri Lanka.
Citizens and Service Delivery
The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.
The Fiscal Dimension of HIV/AIDS in Botswana, South Africa, Swaziland, and Uganda
This volume analyzes the cost of HIV/AIDS from a fiscal perspective in Botswana, South Africa, Uganda, and Swaziland.
