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The Power of Customer Experience
Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no longer enough to outstrip the competition. In the current digital ecosystem, consumers can instantly compare products, prices and services with the touch of a button from the comfort of their home. Therefore, every organization must now focus on their overall customer experience to achieve the tricky but imperative balance between efficiency and personalization. In The Power of Customer Experience, Martin Newman presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples from well-known companies like JD Sports, Delta Airlines, Lego, Selfridges, BMW, Hilton, Deliveroo and Uber, it analyses how organizations provide the most effective customer experience, and reveals the strategies that have allowed them to succeed. Featuring tips and tools throughout, it will enable readers to understand the impact of customer centricity on some of the best known brands, to gain invaluable insights that can be used to grow emerging brands and revitalize existing brands.
100 Practical Ways to Improve Customer Experience
FINALIST: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused marketing strategies at every step of the customer journey. By ensuring that the customer remains the key focus, companies can identify areas in need of improvement and implement relevant steps throughout the value chain to transform their business. A unique blend of strategy and best practice, 100 Practical Ways to I...
The Mindfulness Book
The Mindfulness Book returns to the original core ideas behind the practice of mindfulness and provides a concise practical interpretation in the light of contemporary psychology's best insights about how it works and how to practice it. Part one lays the foundation by describing the essential building blocks of mindfulness: what it is, how it works and, most importantly, what it delivers. Part two explores the relationship of mindfulness to cognitive psychology and in particular examines practical psychological strategies for using mindfulness to develop greater self-awareness and conscious control over both your state of mind and behavior. Part three explores four powerful applications of ...
Bob Dylan's Malibu
Marty Newman's stories about his experiences with Bob Dylan in the 1970s in Malibu, Los Angeles, California, and beyond. These remembrances are rounded out with some additional background and historical information to add clarity and perspective. Stories of working together and of friendship, offering insights into the man that so many endeavor to understand more fully.
International Human Rights Law and Practice
Now in its fourth edition, Bantekas and Oette's textbook on international human rights law is the key text around the globe for both undergraduate- and graduate-level courses in law and other disciplines with a human rights dimension. It covers theoretical approaches to rights as well its practice, from grassroots activism to strategic litigation. In addition to classical topics of human rights, the book includes chapters on the interface between investment/trade and human rights, terrorism, the protection of vulnerable persons (such as LGBTQIA+, persons with disabilities, older persons and others), the rights of women, international criminal and humanitarian law, the right to development and sustainable development, reparations and victims' rights, and many others. It has been widely adopted by instructors across the globe for LLM/JD and LLB courses.
Monolith to Microservices
How do you detangle a monolithic system and migrate it to a microservice architecture? How do you do it while maintaining business-as-usual? As a companion to Sam Newman’s extremely popular Building Microservices, this new book details a proven method for transitioning an existing monolithic system to a microservice architecture. With many illustrative examples, insightful migration patterns, and a bevy of practical advice to transition your monolith enterprise into a microservice operation, this practical guide covers multiple scenarios and strategies for a successful migration, from initial planning all the way through application and database decomposition. You’ll learn several tried ...
Head of Drama
The memoir of the creator of Doctor Who and a legend in British and Canadian TV and film A major influence on the BBC and independent television in Britain in the 1960s, as well as on CBC and the National Film Board in Canada, Sydney Newman acted as head of drama at a key period in the history of television. For the first time, his comprehensive memoirs Ñ written in the years before his death in 1997 Ñ are being made public. Born to a poor Jewish family in the tenements of Queen Street in Toronto, NewmanÕs artistic talent got him a job at the NFB under John Grierson. He then became one of the first producers at CBC TV before heading overseas to the U.K. where he revitalized drama programm...
Best of Museum Musings
True stories about the history of Nolan County, Texas, and the surrounding area. Topics include Elvis Presley, WASP (Women Airforce Service Pilots), RAF (Royal Air Force), S. D. Myres, Harley Sadler, and Lew Jenkins.
Measure of a Man
He's been called "America's greatest living tailor" and "the most interesting man in the world." Now, for the first time, Holocaust survivor Martin Greenfield tells his incredible life story. Taken from his Czechoslovakian home at age fifteen and transported to the Nazi concentration camp at Auschwitz with his family, Greenfield came face to face with "Angel of Death" Dr. Joseph Mengele and was divided forever from his parents, sisters, and baby brother. In haunting, powerful prose, Greenfield remembers his desperation and fear as a teenager alone in the death camp—and how an SS soldier's shirt dramatically altered the course of his life. He learned how to sew; and when he began wearing th...
