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Public Administration Evolving
Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution. This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates how it has professionalized. The range from modernism to metamodernism is reflected from the perspective of accomplished scholars in the field, each of whom captures the history, environment, and development of a particular dimension of public administration. Taken together, the chapters leave us with an understanding of where we are today and a grounding for forecasting the future.
Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Essentials of Public Service, Second Edition
Essentials of Public Service is the most accessible, student-friendly introductory Public Administration text on the market. The book prepares students for careers in today’s public service, whether in government or nonprofits. Each chapter teaches the public service context, essential public service skills, and what it takes to do the job, whether managing or providing direct service.
Emotional Labor and Crisis Response
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
The Promise of Representative Bureaucracy
This prize-winning study examines the impact of the employment of women and ethnic and racial minorities in public organizations on the implementation of government programs by those agencies. Driving the study is the question of whether the concept of representative government applies also to the permanent government--the bureaucracy. What difference does it make if an administration is either more or less representative of the population it serves? To what extent, if at all, is an agency's responsiveness to different segments of the public a function of the demographic composition of the agency itself? This study, which won the Leonard D. White award, is the most systematic test to date of the concept of representative bureaucracy. Selden tests the relationship between the demographic representativeness of district office staffs and lending decisions in the Farmers Home Administration's Rural Housing Loans Program. In fleshing out the implications of representative bureaucracy, the book makes an important contribution to the debates on bureaucratic power and illuminates the tensions underlying the assumptions of bureaucratic neutrality and affirmative action.
Plump & Pretty
Curvy Girl Romance Series - USA Today Bestselling contemporary romance author What's a girl to do when her high school crush sparks a very adult fling? I’m not perfect. I know that. My curves have curves, and I’d rather bury my nose in a book than have a conversation with a real live person. Especially one who really might be perfect. Connor was the guy in high school. The one everyone wanted to be friends with. The guy every girl fantasized about. The guy who didn’t even know I existed. It didn’t really matter, though. High school was forever ago, and I was okay with who I was. Even if I could stand a few less curves. So, why is Connor asking me to dance? And why is he showing up at my work? And why am I having such a hard time saying no to his sweet words and even sweeter kisses? It can’t be real. Girls like me don’t end up with guys like him. Do they?
Scary Mary
The dead speak to her. She wishes they'd shut up. Mary has always been different. She'd like to be normal, but being able to hear ghosts means she'll never be like everyone else. She starts her junior year of high school hoping to be left alone, but Cyrus Asher is new and doesn't know or seem to care that she's an outcast. They start hanging out and all is well until she goes over to his house. Cy's house is haunted, and not by Casper, the friendly ghost. But it's not the ghost that ruins the evening. That honor belongs to Vicky "The Hickey" Nelson with her borrowed Ouija board and stuck-up friends. They make Mary so angry that she uses the ghost to freak out everybody, Cy included. He orders her out, and Mary thinks she's lost whatever chance she had with him. But there's still the ghost to deal with. He's mean, nasty, and possibly homicidal. She has to get rid of him or Cy and his family could be hurt. Or worse. What are people saying about Scary Mary? "Go read this now." Web Fiction Guide "Color me hooked." Indie Paranormal Book Reviews. "I fell in love with Mary Hellick on page one." LL Book Review "The story is finely crafted, solid entertainment." The Deepening
The Promise of Representative Bureaucracy: Diversity and Responsiveness in a Government Agency
This text on representive bureaucracy covers topics such as: bureaucracy as a representative institution; bureaucratic power and the dilemma of administrative responsibility; and representative bureaucracy and the potential for reconciling bureaucracy and democracy.
Queen of Scots
A new historian of Mary Queen of Scots draws on new sources to shatter various myths surrounding this odd monarch and uncover some of the scandals and political machinations underpinning, and undermining, her throne.
