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Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Public Administration Evolving
Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution. This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates how it has professionalized. The range from modernism to metamodernism is reflected from the perspective of accomplished scholars in the field, each of whom captures the history, environment, and development of a particular dimension of public administration. Taken together, the chapters leave us with an understanding of where we are today and a grounding for forecasting the future.
Indian Circus
"Mary Ellen Mark fell in love with the Indian circus in 1969, during her first trip to India. As she watched a huge hippopotamus walk around the ring with its mouth wide open, wearing a pink tutu, she was struck by the beauty and innocence of the show. She returned to India many times, and in 1989 and 1990 she devoted six months to photographing eighteen circuses, following them around the continent by train, plane, van, and auto-rickshaw. Secretive, highly competitive, and each a closed, self-sufficient society, the circuses embody what Mark calls "a poetry and a craziness that are still uncorrupted, and honest, and pure."" "Beautifully printed in tritone, this remarkable collection of phot...
Emotional Labor and Crisis Response
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Gender Power, Leadership, and Governance
Investigates how notions of masculinity and femininity inform ideology, political action, and institutional prejudice
Ward 81
Belief in the coming of a Messiah poses a genuine dilemma. From a Jewish perspective, the historical record is overwhelmingly against it. If, despite all the tragedies that have befallen the Jewish people, no legitimate Messiah has come forward, has the belief not been shown to be groundless? Yet for all the problems associated with messianism, the historical record also shows it is an idea with enormous staying power. The prayer book mentions it on page after page. The great Jewish philosophers all wrote about it. Secular thinkers in the twentieth century returned to it and reformulated it. And victims of the Holocaust invoked it in the last few minutes of their life. This book examines the staying power of messianism and formulates it in a way that retains its redemptive force without succumbing to mythology.
The Photo Essay
Twenty-eight color and two bandw photographs, as well as an interview with the accomplished photojournalist. Annotation copyrighted by Book News, Inc., Portland, OR
Essentials of Public Service, Second Edition
Essentials of Public Service is the most accessible, student-friendly introductory Public Administration text on the market. The book prepares students for careers in today’s public service, whether in government or nonprofits. Each chapter teaches the public service context, essential public service skills, and what it takes to do the job, whether managing or providing direct service.
