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1-800-Worlds
This book is concerned with the labour practices, life-worlds, and media atmospheres of Indian call center workers. It engages with the nightly worlds of the Indian call centre, as well as the world of Indian middle-class habits and rituals that it imaginatively co-opts and reconfigures into a global commodity.
1-800-Worlds
Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1–800–Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.
The Postcolonial Sporting Body
The Postcolonial Sporting Body considers the future not only of sport, but of global politics and identity in a world striving towards greater equity and decolonisation.
Virtual Intimacies
Virtual Intimacies tells the stories of gay men, including the author, who navigate social worlds in which the boundaries between real and virtual have been thoroughly confounded. Shaka McGlotten analyzes intimate connection and disconnection across an array of media sites, including mass mediated public sex scandals, online spaces, Do-It-Yourself porn, and smartphone apps in order to show the ordinary ways people challenge and rework sexuality and technology. The book frames "virtual intimacy" in terms of the mocking disapproval that looks at using technology to connect as something shameful or as a means of last resort. However, where many see a dead end, Virtual Intimacies argues on behalf of more extensive understandings of intimacy, thereby contributing to many feminist and queer approaches that seek to expand the scope of what counts as connection, belonging, or love. The author also highlights the creative and resilient ways that queer people build social worlds using spaces and technologies in ways they were not intended.
A Research Agenda for Construction Management
This impressive book challenges the orthodoxies that have dominated the construction management research (CMR) field for the past 50 years. Providing a comprehensive framework for understanding the complex and multi-faceted domain of construction, A Research Agenda for Construction Management sets out a range of alternative perspectives which problematise the axioms upon which much CMR knowledge is based and offers new directions for the research community to consider.
Muscular India: Masculinity Mobility & The New Middle Class
About the Book MICHIEL BAAS BRINGS ALIVE A WORLD OF MEN SCULPTING BODIES, REDEFINING MASCULINITIES AND CONFRONTING THEIR VULNERABILITIES IN THE GYMS OF URBAN INDIA. The gyms of urban 'new India' are intriguing spaces. While they cater largely to well-off clients, these shiny, modern institutions also hold the promise of upward mobility for the personal trainers who work there. By improving their English, 'upgrading' their dressing style and developing a deeper understanding of the lives of their upmarket customers, they strategise to climb the middle-class ladder. Their lean, muscular bodies—which Bollywood has set the tone for are crucial to this. Diverging from an older masculine ideal r...
Indians in Kenya
Working as merchants, skilled tradesmen, clerks, lawyers, and journalists, Indians formed the economic and administrative middle class in colonial Kenya. In general, they were wealthier than Africans, but were denied the political and economic privileges that Europeans enjoyed. Moreover, despite their relative prosperity, Indians were precariously positioned in Kenya. Africans usually viewed them as outsiders, and Europeans largely considered them subservient. Indians demanded recognition on their own terms. Indians in Kenya chronicles the competing, often contradictory, strategies by which the South Asian diaspora sought a political voice in Kenya from the beginning of colonial rule in the ...
The Democracy Development Machine
Nicholas Copeland sheds new light on rural politics in Guatemala and across neoliberal and post-conflict settings in The Democracy Development Machine. This historical ethnography examines how governmentalized spaces of democracy and development fell short, enabling and disfiguring an ethnic Mayan resurgence. In a passionate and politically engaged book, Copeland argues that the transition to democracy in Guatemalan Mayan communities has led to a troubling paradox. He finds that while liberal democracy is celebrated in most of the world as the ideal, it can subvert political desires and channel them into illiberal spaces. As a result, Copeland explores alternative ways of imagining liberal democracy and economic and social amelioration in a traumatized and highly unequal society as it strives to transition from war and authoritarian rule to open elections and free-market democracy. The Democracy Development Machine follows Guatemala's transition, reflects on Mayan involvement in politics during and after the conflict, and provides novel ways to link democratic development with economic and political development.
Working the Night Shift
Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com and Facebook group at www.facebook.com/WorkingtheNightShift.
Phone Clones
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a resu...
