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This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.
Political, economic, social, and cultural modernization dramatically transformed twentieth-century Austria. Innovative new methods of production and management, such as the assembly line, changed Austrian business after World War I, much as the Marshall Plan shaped the economy after World War II. At the same time, jazz, Hollywood movies, television programming, and mass commodities were as popular in Austria as elsewhere in Western Europe. Even political campaigns followed American trends. All this occurred despite the fact that in West Germany, American nostrums and models had been rejected, modified, or "translated" into milder versions. Ultimately, Austria was "Western Europeanized" when ...
Blaine Brownell s best-selling Transmaterial series has introduced designers to hundreds of emergent materials that have the potential to transform our built environment. In our new Architecture Brief, Material Strategies, Brownell shows architects how creative applications of these materials achieve such transformations. Chapters based on fundamental material categories examine historical precedents, current opportunities, and future environmental challenges. Case studies featuring detailed illustrations showcase pioneering buildings from today s most forward-thinking architectural firms.
The Festschrift in honor of Prof. Dr. Peter Keller, president of the International Association of Scientific Experts in Tourism (AIEST) since 1994, represents a wide range of tourism research as well as the current state of the ongoing debates in tourism as a scientific research field. The aim is to cover multiple topics and trends in travelling and to discuss future development possibilities in the leisure industry.
From Polymers to Colloids: Engineering the Dynamic Properties of Hairy Particles, by D. Vlassopoulos and G. Fytas * Nonlinear Rheological Properties of Dense Colloidal Dispersions Close to a Glass Transition Under Steady Shear, by M. Fuchs * Micromechanics of Soft Particle Glasses, by R. T. Bonnecaze and M. Cloitre * Quantitative Imaging of Concentrated Suspensions Under Flow, by L. Isa, R. Besseling, A. B. Schofield and W. C. K. Poon * Soft and Wet Materials: From Hydrogels to Biotissues, by J. P. Gong and Y. Osada
This book presents cutting edge research on the development of analytics in travel and tourism. It introduces new conceptual frameworks and measurement tools, as well as applications and case studies for destination marketing and management. It is divided into five parts: Part one on travel demand analytics focuses on conceptualizing and implementing travel demand modeling using big data. It illustrates new ways to identify, generate and utilize large quantities of data in tourism demand forecasting and modeling. Part two focuses on analytics in travel and everyday life, presenting recent developments in wearable computers and physiological measurement devices, and the implications for our u...
This is the second volume of Pennsylvania German Church Records, a three-volume series which gives the genealogist access to all of the church records ever published in the Proceedings and Addresses of the Pennsylvania German Society .