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Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
The Lost Umbrellas of Lexington
From Author Meredith Newman comes a charming story about creativity, ingenuity and giving back to one's community. Children of all ages will be captivated by the bright and engaging illustrations as they are drawn into the story. Find out how Mr. Small's clever idea turns a rainy day into fun as kids are once again able to play outside despite the rain after Mr. Small transforms a New York City playground into a covered oasis for the kids. Enjoy the Extension Activities included at the back of the book as you and your child reflect on the real-life application of the story. The extension activities offer a variety of writing, math, art, cognition, and science activities to explore with your child. Join Mr. Small and his New York City pals on their rainy day adventure. Mr. Small is based on the Newman family's dog, Stuart Newman. Stuart, or "Stu" as they affectionately call him, is a Coton de Tulear, a small breed dog, hence the name Mr. Small. Although small, Stu is mighty!!
Emotional Labor and Crisis Response
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Current Law Index
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Public Human Resource Management
Public Human Resource Management: Problems and Prospects by Richard C. Kearney and Jerrell D. Coggburn brings together exemplary contributors who provide concise essays on major contemporary public human resources management issues. Organized into four parts – setting, techniques, issues and prospects – and covering the major process, function and policy issues in the field, the text offers valuable wisdom to students and practitioners alike. The new edition boasts sixteen new and eleven updated chapters authored by the leading figures in the field as well as by up-and-coming new scholars.
Women and Rhetoric between the Wars
In Women and Rhetoric between the Wars, editors Ann George, M. Elizabeth Weiser, and Janet Zepernick have gathered together insightful essays from major scholars on women whose practices and theories helped shape the field of modern rhetoric. Examining the period between World War I and World War II, this volume sheds light on the forgotten rhetorical work done by the women of that time. It also goes beyond recovery to develop new methodologies for future research in the field. Collected within are analyses of familiar figures such as Jane Addams, Amelia Earhart, Helen Keller, and Bessie Smith, as well as explorations of less well known, yet nevertheless influential, women such as Zitkala-Š...
