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Peopling the Russian Periphery
Though usually forgotten in general surveys of European colonization, the Russians were among the greatest colonizers of the Old World, eventually settling across most of the immense expanse of Northern Europe and Asia, from the Baltic and the Pacific, and from the Arctic Ocean to Central Asia. This book makes a unique contribution to our understanding of the Eurasian past by examining the policies, practices, cultural representations, and daily-life experiences of Slavic settlement in non-Russian regions of Eurasia from the time of Ivan the Terrible to the nuclear era. The movement of tens of millions of Slavic settlers was a central component of Russian empire-building, and of the everyday...
The Acquisition of Narratives
No detailed description available for "The Acquisition of Narratives".
The New Modernist Studies
The first book specifically devoted to the history and prospects of the new modernist studies.
Complaint Management and Internal Marketing
Inhaltsangabe:Introduction: The first chapter gives a introduction into the topic and explains how the whole work is structured before the key subjects in chapter two will be discussed. Okay Sir, I will put you through to someone else . Does this sound familiar? Trying to switch to a different contract with a cell phone operator, but nobody seems to be qualified to handle a request. Dissatisfaction arises and the customer would like to report his problem. On the one hand the customer experiences a breakdown in service and on the other hand a second disappointment may follow if a service provider fails to handle the grievance after it is stated. The question arises as to why complaint handlin...
