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Knowledge Networks and Tourism
The receipt of knowledge is a key ingredient by which the tourism sector can adjust and adapt to its dynamic environment. However although its importance has long been recognised the fragmentation within the sector, largely as a result of it being comprised of small and medium sized businesses, makes understanding knowledge management challenging. This book applies knowledge management and social network theories to the business of tourism to shed light on successful operations of tourism knowledge networks. It contributes specifically to understanding a network perspective of the tourism sector, the information needs of tourism businesses, social network dynamics of tourism business operation, knowledge flows within the tourism sector and the transformation of the tourism sector through knowledge networks. Social Network Analysis is applied to fully explore the growth and maintenance of tourism knowledge networks and the relationships between tourism sector stakeholders in relation to their knowledge requirements. Knowledge Networks and Tourism will be valuable reading for all those interested in successful operations of tourism knowledge networks.
Tourism Through Troubled Times
Tourism Through Troubled Times is an illuminating read for all scholars of Tourism Studies, Hospitality Management, and the Sociology of Tourism, as well as practitioners and managers within the hospitality sector, and gives clear insights into the industry’s next steps forward.
A Bit of Spirit and a Lot of Spit
A Bit of Spirit and a lot of Spit is the emotional and empowering true story from Anna Mae, sharing with you her life experiences of love affairs, life observations and personal loss. Told from the heart, through a unique blend of prose and poetry, A Bit of Spirit and a lot of Spit was born from popular demand, after a successful poetry roadshow for charity in 2009. Her poems provoked both tears and laughter, in celebration and commemoration of her late son’s 30th birthday. Within these pages lies the story between the poems.
Tourism and Hospitality Education and Training in the Caribbean
This comprehensive text is vital reading for managers, academics, consultants, and students involved in the growing tourism and hospitality sector in the Caribbean. In twenty-four articles, the book analyzes significant initiatives, trends and the challenges facing education and training institutions in the Caribbean. Chapters on sustainable tourism, environmental management and national resource development cover a wide variety of critical topics facing the industry. Case studies from The Bahamas, Barbados, Belize, Dominica, the Dominican Republic, Grenada, Guyana, Jamaica, Mexico, Trinidad and Tobago, and Turks and Caicos Islands provide a diverse perspective for academics, policymakers and the regional tourism sector.
The Leadership Imperative
This innovative work combines the fields of e-tourism adoption and strategic management, and identifies the combination of antecedents of technology adoption by distilling factors to identify the key determinant of the adoption of the internet for sales and marketing purposes in small, owner-managed travel firms. While it focuses on travel firms in Jamaica, it examines the general issue of firm characteristics which are associated with adoption behaviour such as strategy and resources, as well as external factors such as culture and the digital divide. In addition to external and firm factors, personal factors such as ownership and leadership are explored at various stages of adoption. The findings indicate that the role of leadership is much more significant than has been previously posited, and this book therefore recommends a new theoretical model with practical implications for determining technology adoption.
Scots: Studies in its Literature and Language
The skillful use of the Scots language has long been a distinguishing feature of the literatures of Scotland. The essays in this volume make a major contribution to our understanding of the Scots language, past and present, and its written dissemination in poetry, fiction and drama, and in non-literary texts, such as personal letters. They cover aspects of the development of a national literature in the Scots language, and they also give due weight to its international dimension by focusing on translations into Scots from languages as diverse as Greek, Latin and Chinese, and by considering the spread of written Scots to Northern Ireland, the United States of America and Australia. Many of the essays respond to and extend the scholarship of J. Derrick McClure, whose considerable impact on Scottish literary and linguistic studies is surveyed and assessed in this volume.
Customer Experience Management in the Caribbean
Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.
COVID in the Islands: A comparative perspective on the Caribbean and the Pacific
This book provides the first wide-ranging account of the impact of the COVID-19 pandemic in two contrasting island regions - the Caribbean and the Pacific - and in several islands and island states. It traces the complexity of effects and responses, at different scales, through the first critical year. Written by a range of scholars and practitioners working in the region the book focuses on six key themes: public health; the economies (notably the collapse of tourism, the revival of local agriculture and fishing, and the rebirth of self-reliance, and even barter); the rescue by remittances; social tensions and responses; public policy; and future ‘bubbles’ and regional connections. Even with marine borders that excluded the virus all island states were affected by COVID-19 because of a considerable dependence on tourism – prompting urgent challenges for governance, economic management and development, as small states sought to balance lives against livelihoods in search of revitalisation or even a ‘new normal’.
