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Presentation Basics
A step-by-step trainers guide for navigating presentation planning, delivery, and follow-up. Presentation Basics eases readers through the presentation development process. Providing 20 essential tips for success, it addresses everything from preparation, using aids, and creating the right environment; to improving delivery and recovering control when things go wrong.
Connecting with Grieving Clients
Rev. ed. of: The practical guide to client grief: support techniques for 15 common situations / Laurel Lagoni. c1997.
Connecting with Clients
Laurel Lagoni's name appears first on the earlier ed.
Daughter of the Yellow River
When Diana Lu was three years old, her world turned upside down. China's Cultural Revolution was under way, and Diana's family was forced to leave their comfortable, educated, middle-class life in the city. They relocated to an impoverished coal-mining village at the edge of the Gobi Desert, where they were to be "re-educated." Life in that remote place was a constant struggle against hunger, cold, and fear.
One Last Look
Preparing for the birth of their first child, attorney Clare Westbrook and homicide detective Tony Sonterra start a new life in a small Arizona town only to find themselves drawn into a dangerous mystery.
Coaching, Mentoring, and Managing
In this time of downsizing, layoffs, buyouts and mergers, managers are faced with the unique challenges of boosting employee morale, mentoring and team-building and being more than just a boss and more like a coach to employees.
COMMUNICATION SKILLS
Today, the need for communication skills has become more important than ever before. Communication plays a vital role — be it the preparation one has to do to face an interview or deal with diverse business deals, or interacting with colleagues, superiors, and others. The Second Edition of this text, based on the feedback received from the readers, continues to highlight the vital skills one needs for effectively communicating in diverse situations. Divided into five parts, the text shows the power of three V’s of communication — the verbal, the visual and the vocal, examining at the same time the role of formal and informal communication methods, and stressing the significance of grap...
Ultra Teams
Keep your team from developing a "been there, done that" altitude. "Ultra Teams" helps teams tackle the problems and opportunities that are unique to long-standing teams -- and ushers your team into the next generation of team empowerment and productivity. Includes Quick Tips, anecdotes, and quizzes.
