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Carp Life
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The Extraordinary Life of Mike Cumberlege SOE
This first-ever biography of of Lt. Cdr. Mike Cumberlege DSO & Bar, Greek Medal of Honour, murdered in Sachsenhausen Concentration Camp in Feb/March 1945, recalls a man who was `truly Elizabethan in character-a combination of gaiety and solidity and sensitiveness and poetry with daring and adventurousness-and great courage.' Cumberlege came from a maverick sea-going family. He was highly resourceful and lived by his wits, skippering ocean-going yachts for wealthy Americans before the war. In 1936 he married Nancy; their relationship was close and, with the sea, forms a thread in the book. From 1940 Cumberlege and served in undercover roles in the Royal Navy in Marseilles and Cape Verde and w...
The Third Level of Reality
The Third Level of Reality is a reprint of a book by Percy Seymour originally titled The Paranormal: Beyond Sensory Science. This edition features a new foreword by Colin Wilson. TOTAL REALITY CONSISTS OF THREE LEVELS. The first level of reality is the reality of the five senses. The second level of reality is that which results from the response of humans and animals to magnetic fields. This response can not only be used to find direction, time, and location in space, but it also allows us to understand some of the links between human personality and the state of the cosmos at the birth of each individual. The third level of reality requires a reformulation of our concepts of space and time...
Starlight in the Ring
Nelson Mandela called for forgiveness and reconciliation. When your heart is at stake, that's hard to do... Growing up in South Africa in the 1950s, Betty Baker's whole childhood has been shaped by the tyranny of the Apartheid Laws. As the daughter of native farm-laborers, her future is already mapped out for her. Betty's dreams are larger than Burgersdorp. Each of the sixteen laws brings hate, hardship, exile and murder, but Betty's passion and ambition drives her on. Her first love affair brings tragedy, and later, a choice: will she let the events of her past determine her future? Will she seek love - or fall for revenge? ,
Looking Beyond the Runway
The global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a "new normal." Who would have imagined a few years ago that: - a significant percentage of consumers in the US now prefer to fly low-cost airlines instead of full-service airlines because they perceive the product to be better, - airlines would generate up to a third of their total income from non-ticket revenue, - many low-cost airlines would add complexity to their original simple business models through the development of code-share agreements, the use of global distribution systems, and travel agents to distribute their seats, - Jetstar, a low-cost subsidiary of Qantas, would gr...
Citizen Brands
What is the most important issue facing business today? Globalization, the technological revolution, supply chain management, core competencies, staff retention, price competition? Important though all of these are, something else is emerging as an equally critical challenge facing companies in the technological, globalized, knowledge economy ahead. It is the concept of Citizen Brands. Its importance arises because it embodies not just one, but three crucial strategic issues for the business world: * Values (what the company stands for); * Corporate citizenship (playing an active role in society); * Branding (the tangible and intangible attributes that are encompassed in a name or trademark)...
Gower Handbook of Call and Contact Centre Management
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management challenges, from strategic decisions about how to develop a customer strategy, business planning, through to detailed considerations of staffing levels and appropriate technology. This new handbook, the first of its kind, provides a unique insight giving expert opinions on how to get the most out of your contact centre operations. Natalie Calvert, a specialist in the field, has brought together a team of 35 experienced practitioners who provide invaluable knowledge, share their experiences and draw on real-life examples to suggest practical solutions on a wide range of topics. This handbook is an indispensible guide and reference for call and contact centre managers, HR specialists and senior executives responsible for marketing, sales or customer services. The handbook is divided into six parts: I The business plan II The people factor III Contact centre technology IV Standards, processes, and outsourcing V Building profitable customer relationships VI The future.
Culture, Class, Distinction
Drawing on the first systematic study of cultural capital in contemporary Britain, Culture, Class, Distinction examines the role played by culture in the relationships between class, gender and ethnicity. Its findings promise a major revaluation of the legacy of Pierre Bourdieu’s account of the relationships between class and culture.
Complicated Lives
Complicated Lives examines the greatest conundrum of the modern world: why, despite being richer, healthier and more empowered than ever before, do we continue to feel threatened, under pressure and stressed? There's no denying that we've never had it so good, yet the stark truth is that levels of happiness are unchanged since the 1950s. Offering strategies and insights for avoiding 'the malaise of modernity' whilst exploiting positive experiences the 21st century has to offer, Michael Willmott and William Nelson take readers on a journey of self-discovery into the realities of life in today's complex, multi-channel world.
Management Today
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