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"This book will examine the various digital technologies such as the Internet of Things (IoT), Artificial Intelligence (AI), and Blockchain and their applications in the service sector to promote economic growth, create new job opportunities, and improve access to essential services such as education, healthcare, and financial services"--
In a world grappling with sustainability challenges, the service sector is crucial for both the global economy and achieving Sustainable Development Goals (SDGs). Despite its importance, the sector faces obstacles like unequal access, resource inefficiency, and the digital divide, hindering progress towards sustainability.Sustainable Development Goal Advancement Through Digital Innovation in the Service Sector offers a pioneering solution by exploring how digital technologies can drive SDG achievement in this sector, unveiling a transformative path toward sustainability. The book delves deep into the relationship between digital innovation and sustainable development, revealing challenges, opportunities, and strategies. It highlights how technologies like IoT, AI, and blockchain can revolutionize service delivery, enhance access, and promote resource efficiency. More than a guide, this book serves as a roadmap for policymakers, academics, business leaders, and changemakers, enabling them to leverage digital innovation's potential for a service sector that transcends limitations and aligns with SDGs.
Service organizations are grappling with unprecedented challenges in maintaining and enhancing productivity. As the landscape evolves, traditional approaches to service operations become obsolete, necessitating a deep understanding of the intricate dynamics at play. Innovative Technologies for Increasing Service Productivity delves into this urgent issue, offering a comprehensive exploration of the trends and challenges confronting service industries. The book sheds light on the impact of digital transformation, emerging technologies, and disruptive business models, serving as a guide for navigating the complexities of service productivity in an ever-changing environment. As a groundbreaking...
The convergence of corporate social responsibility (CSR), corporate strategy, and public policy has emerged as a critical domain in contemporary business. The fundamental premise of corporate social responsibility is the obligation a company bears to simultaneously address and tend to the multifaceted needs of its clients, workforce, shareholders, communities, and the environment. The key to unlocking the dual potential of generating both positive social impact and corporate value is found in this delicate balance. Examining a wide array of empirical evidence, Strategies and Approaches of Corporate Social Responsibility Toward Multinational Enterprises establishes the tangible linkages betwe...
The Covid-19 pandemic has accelerated the adoption of Smart Working (SW) and Distance Learning (DL), leading to concerns about their overall effectiveness despite initial efficiency. Limited research on the positive and negative effects of these practices has left decision-makers ill-equipped to navigate their complexities. To address this knowledge gap, Innovation Capabilities and Entrepreneurial Opportunities of Smart Working, edited by Beatrice Orlando from the University of Ferrara, Italy, provides a comprehensive resource to explore the multifaceted effects of SW and DL. The book covers topics such as efficiency, effectiveness, knowledge management, individual impact, and broader social...
Global supply chains are becoming more customer-centric and sustainable thanks to next-generation logistics management technologies. Automating logistics procedures greatly increases the productivity and efficiency of the workflow. There is a need, however, to create flexible and dynamic relationships among numerous stakeholders and the transparency and traceability of the supply chain. The digitalization of the supply chain process has improved these relationships and transparency; however, it has also created opportunities for cybercriminals to attack the logistics industry. Cybersecurity Measures for Logistics Industry Framework discusses the environment of the logistics industry in the context of new technologies and cybersecurity measures. Covering topics such as AI applications, inventory management, and sustainable computing, this premier reference source is an excellent resource for business leaders, IT managers, security experts, students and educators of higher education, librarians, researchers, and academicians.
Pilgrimage routes face challenges such as fragmented experiences, inadequate infrastructure, and limited knowledge, hindering their full potential and economic benefits. Esteemed academic scholars Vítor João Pereira Domingues Martinho, João Augusto Guerra da Rocha Nunes, Maria Jesus Pato, and Liliana Castilho offer a compelling solution in their book, Experiences, Advantages, and Economic Dimensions of Pilgrimage Routes. Through meticulous research, the book provides valuable insights to enhance the pilgrimage experience and unlock the economic potential of these routes. It presents alternative paths to harmonize pilgrims' journeys and addresses the issue of fragmented experiences. This e...
The advent of Industry Revolution 5.0 has brought unprecedented challenges to supply chain management, compromising the effectiveness, transparency, and security of operations. Traditional methods of transaction management and data sharing prove inadequate in this complex landscape, necessitating a comprehensive solution. Editors Mustafa Khan, Naveed R. Khan, and Arsalan Ghouri present Achieving Secure and Transparent Supply Chains With Blockchain Technology, an edited collection that offers a groundbreaking solution. This book provides a thorough overview of blockchain technology and its potential to enhance supply chain efficiency, security, and resilience. By leveraging its decentralized ...
In an era where technology and hospitality converge, the models of travel and lodging are undergoing a transformative shift known as hybrid hospitality. As modern travelers' expectations evolve and digital transformation becomes a cornerstone across industries, the infusion of technology into hospitality is not merely an option but an imperative. A comprehensive resource is needed to explore the compelling forces driving the demand for enhanced technological capabilities within hybrid hospitality, specifically focusing on artificial intelligence (AI). Utilizing Smart Technology and AI in Hybrid Tourism and Hospitality delves into various themes integral to this investigation, from delivering personalized experiences to ensuring productivity and security in global hospitality. It directs attention to the infinite business opportunities unfolding worldwide and technology's profound impact on the tourism sector. Embark on a journey through the pages of this comprehensive guide to understand why the seamless integration of technology is preferable and an essential foundation for elevating guest satisfaction and reshaping the global hospitality.
The reverberations of an unparalleled labor shortage echo through service-based industries, leaving the hospitality, tourism, and food and beverage sectors grappling with a critical challenge. The fallout from the 2020-2021 global health crisis has laid bare a systemic flaw: the absence of sustainable career pathways for front-line workers. From airlines to cruise ships, theme parks to restaurants, and bars, the shortage of front-line workers has reached a critical level, preventing organizations from operating at full capacity even as public health restrictions are lifted. This crisis stems not only from the economic aftermath of the pandemic but also from the longstanding neglect within th...