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Recognizing Public Value
Mark H. Moore’s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value A...
Catalog of Copyright Entries. Third Series
Includes Part 1, Number 2: Books and Pamphlets, Including Serials and Contributions to Periodicals (July - December)
American by Choice
Sam Moore's autobiography begins with his family's humble beginnings in Lebanon, where fathers have big dreams for their firstborn sons and families worked together and stayed together. In those days, obtaining a Bible was practically impossible, and studying the Bible was considered an honor and a privilege. Now, years after coming to America to attend college, beginning his career selling Bibles door-to-door, and eventually starting one Bible publishing company and purchasing another, Sam Moore can proudly say that he has sold more Bibles than any other man in the world.
