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Public Procurement
In many countries and sectors, public procurement is developing from a functional orientation to an effective socio-economic policy lever. There is a great interest among managers and academics to learn from other countries’ and other sectors’ change initiatives and how they dealt with the challenges they encountered. This text provides such learning opportunities, presenting case studies of public procurement, covering diverse nations, sectors and issues. The cases are combined with editorial commentary and contextualizing chapters to assist the student reader in understanding this complex topic. The text combines descriptions of cases of public procurement with cross case analysis to draw out the key dimensions to enable further examination of the central themes. Each case study concludes with three questions to aid its use as a teaching and training text. Edited by a team of internationally recognised experts in the field this innovative text illustrates the strategies and innovations within public procurement on a global scale and highlights common problems that all countries encounter. Public Procurement is vital reading for anyone with an interest in this topical area.
Service Design and Delivery
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Design Thinking in Cultural and Heritage Management
The ability to discover and respond to societal needs in the field of culture requires an integrated, interdisciplinary, and cross-sectoral approach. Such a holistic view is offered by the design thinking method, which has been extracted from the field of design and could be applied also in the sphere of culture. Interdisciplinarity and consideration of users' needs are characteristics of contemporary design and can be a significant support when faced with the challenges of cultural heritage management. The abovementioned factors act as the premise behind undertaking an analysis of the possibility of adapting the design thinking method to the management of intangible cultural heritage, and t...
Procuring Complex Performance
This book examines the management of Procuring Complex Performance (PCP) in large-scale programmes that includes the downstream support phase in sectors such as construction, healthcare, transport, aerospace, marine and defence. It brings together a series of edited chapters to explain why the traditional combination of linear project management and highly detailed contracts are now unsuited to the dynamics of emerging customer requirements based on performance and outcome. Working with leading business professors across the UK and Europe, Caldwell and Howard present the case for why large-scale programmes of world class organizations often represent a shifting frontier between the boundarie...
Addicted to Smartphone
Do you find it hard to resist checking your smartphone more than it’s actually necessary? Do you know the real costs of this “relationship” you have developed with your mobile device? Yes, connectivity is good and does keep you in touch with others and updated with events in the world, but does it come only with advantages? If you’re an avid smartphone user then these questions should concern you. Unless you want more from life than immediate gratification through constant Facebook interaction, playing games, reading stuff online, taking selfies, and keeping yourself entertained thorough gadgetry you have no reason to read this book.
Crisscross
Fast-moving police procedural set in political Washington, D.C., with two reluctant and incompatible homicide detectives becoming entangled in the nether world of abortion clinic bombers, radical plotters, bank scam artists and a host of other subterranean miscreants, all drawn to the nation's capital. Central to the tale is a mysterious wrought-iron swastika discovered by the detectives after the estranged wife of a Democratic congressman turns up dead. What, if anything, is its significance? The tale takes the reader from the grit and grime of Washington's streets to the wilds of West Virginia and back, as the two mismatched detectives attempt to reconcile their deep differences and solve a murder at the same time.
Public Management and Governance, Second Edition
This textbook examines what it means to have efficient management and good quality services in the public sector and how public sector performance can be improved.
The Intern:Doctor's Initiation
&Lsquo;I Was An Intern A Decade Ago Now, But I Still Remember It The Way Soldiers Remember War.&Rsquo; Intern Is Sandeep Jauhar&Rsquo;S Story Of His Days And Nights In Residency At A Busy Hospital In New York City, A Trial That Led Him To Question Every Assumption About Medical Care Today. Residency&Mdash;And Especially The First Year, Called Internship&Mdash;Is Legendary For Its Brutality. Working Eighty Hours Or More Per Week, Most New Doctors Spend Their First Year Asking Themselves Why They Wanted To Be Doctors In The First Place. &Nbsp; Jauhar&Rsquo;S Internship Was Even More Harrowing Than Most: He Switched From Physics To Medicine In Order To Follow A More Humane Calling&Mdash;Only To...
Life Beyond Likes
With so much of our lives lived online, we’ve never been more connected—or disconnected from what’s most important to us. It’s time to let go of our curated online worlds and get beyond our need for likes. For all that we think we’re getting out of social media, we’re also getting duped. The perfection echo chamber oftentimes makes us feel like we’re getting left behind. The truth is, life is messy, but curated online fabulousness makes it hard to let our true selves show, and it impedes our ability to have real, meaningful connections. Depression, anxiety, and suicide are also on the rise, and the virtual world is partially to blame, affecting our self-worth, our friendships, ...
