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Customer Experience Management
We are passing through a paradigm shift and surviving in this upcoming paradigm doesn't seem possible through traditional marketing and management strategies. Today being brand is not a privilege any more, there are dozens of reliable brands almost in every industry. But still businesses need to differentiate and outperform the competition but how?
Güven
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Namık Kemal hakkında
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Service Transformation
Technologische Entwicklungen waren in der Vergangenheit ein wichtiger Treiber für die Evolution im Kundenservice und sie werden das auch in Zukunft bleiben. Digitaler Kundenservice kann im Rahmen dieser Service Transformation zunehmend einen persönlichen, durch Kundenberater begleiteten Service ablösen. Künstliche Intelligenz wird in dieser Entwicklung sowohl den digitalen als auch den persönlichen Service in unterschiedlichsten Formen unterstützen können. Für Verantwortliche in Serviceorganisationen ist es angesichts der Geschwindigkeit, mit der sich Technologie und deren Möglichkeiten im praktischen Einsatz weiterentwickeln, unabdingbar, sich dauerhaft mit der Service Transformati...
Accounting and Corporate Reporting
We have spent a great deal of time on the continued development of accounting and auditing standards, which are used as a primary component of corporate reporting, to reach today's financial reporting framework. However, is it possible to say that, currently, financial statements provide full and prompt disclosure? Or will they still be useful as a primary element with their current structures in corporate reporting? Undoubtedly, we are deeply concerned about these issues in recent times. This volume contains chapters to discuss the today's and tomorrow's accounting and corporate reporting phenomena in a comprehensive and multidimensional way. Therefore, this book is organized into six sections: "Achieving Sustainability through Corporate Reporting", "International Standardization", "Financial Reporting Quality", "Accounting Profession and Behavioral Aspects", "Public Sector Accounting and Reporting", and "Managerial Accounting".
Mah_bh_rata
"published in the geek chic format" - Bookforum"The Book of Karna" relates the events of the two dramatic days after the defeat of the great warriors and generals Bhishma and Drona, in which Karna - great hero and the eldest Pandava - leads the Kaurava army into combat. This first volume of "Karna" depicts mighty battles in gory detail, sets the scene for Karna's tragic death, and includes a remarkable verbal duel between Karna and his reluctant charioteer Shalya, the king of the Madras, as they hurl abuse at each other before entering the fray.
Mah_bh_rata
"The first half of the Śalya/parvan focuses on the slaughter of King Shalya and the final overthrow of the Káurava army, while the second half describes King Dur-yódhana's death at the hands of Bhima in the mace contest"--v. 1. intro, pg. 15.
Mahābhārata
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