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Woo, Wow, and Win
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches...
The Art of Theological Reflection
Here is a book for the millions of Christians who want to make a vital connection between their faith and their lives. The authors describe theological reflection as "the artful discipline of putting our experience into conversation with the heritage of the Christian tradition." Their practical book provides a way for all of us to experience greater meaning in life and a more tangible sense of God's creative presence.
Religion and Public Life in the Pacific Northwest
When asked their religious identification, more people answer 'none' in the Pacific Northwest than in any other region of the United States. But this does not mean that the region's religious institutions are without power or that Northwesterners who do attend no place of worship are without spiritual commitments. With no dominant denomination, Evangelicals, Mainline Protestants, Catholics, Jews, adherents of Pacific Rim religious traditions, indigenous groups, spiritual environmentalists, and secularists must vie or sometimes must cooperate with each other to address the regions' pressing economic, environmental, and social issues. One cannot understand this complex region without understanding the fluid religious commitments of its inhabitants. And one cannot understand religion in Oregon, Washington, and Alaska without Religion and Public Life in the Pacific Northwest.
I'll be Home Soon!
If you worry about leaving your dog home alone, both because you love your dog and your house, this book is for you. Most dogs can be left home alone during the day and lead happy, fulfilled doggy lives without destroying your house. Of course, some of them get into trouble at home when you're gone because there's so much fun stuff to do without you to stop them. But a small number of dogs suffer from a serious problem called Separation Anxiety, in which they panic at your departure and stay panicked until you return. This book is designed to help those whose dog really suffers from Separation Anxiety, to help you prevent it from developing, and to help you raise a dog with good house manners.
How Excellent Companies Avoid Dumb Things
Every day, seemingly intelligent and successful companies make headline news for poor decisions that can cause their business to stumble and make many of us scratch our heads in wonder. Why would such a successful business make "that" strategic decision? Neil Smith, with more than 20 years of experience leading large-scale performance improvements, reveals the hidden barriers that limit excellent companies from reaching their potential, and cause even the smartest managers and leaders to falter. During his experience transforming some of the top global businesses, Smith has identified 8 barriers that exist in every organization and prevent them from implementing literally thousands of ideas ...
Finding Our Voices
"Finding Our Voices" is a message of encouragement for all women who hunger for equality in their church. Patricia O'Connell Killen reminds the reader that besides the sexism found in the church tradition, there is also a rich legacy for nurturing the human spirit. Reflection questions encourage small-group study.
Alma Hitchcock
Alfred Hitchcock's films are a testament to his perfectionism and autonomy, yet there was one person whose advice he valued above all others - his wife, Alma. What was her impact on one of the most creative collaborations in film history? Her daughter Pat Hitchcock O'Connel finds out. She traces her mother's life from her early career as film editor, to actress, to her ongoing input to the scripting, casting and direction of her husband's movies. The resulting account of Alma's life is intimate and touching, like a breezy tour through a family album.
Hitchcock, Piece by Piece
Collects text and removable facsimile reproductions of memorabilia from throughout his sixty-year career, including letters, memos, snapshots, storyboards, Hitchcock's birth and marriage certificates, and examining the characters and plots in his films.
Fly Girls
“A truly inspiring read.” —Booklist (starred review) “A solid account of women’s contributions as aviators during World War II.” —Kirkus Reviews In the tradition of Hidden Figures, debut author Patricia Pearson offers a beautifully written account of the remarkable but often forgotten group of female fighter pilots who answered their country’s call in its time of need during World War II. At the height of World War II, the US Army Airforce faced a desperate need for skilled pilots—but only men were allowed in military airplanes, even if the expert pilots who were training them to fly were women. Through grit and pure determination, 1,100 of these female pilots—who had to ...
The Future of Catholicism in America
Catholics constitute the largest religious community in the United States. Yet most American Catholics have never known a time when their church was not embroiled in controversies over liturgy, religious authority, cultural change, and gender and sexuality. Today, these arguments are taking place against the backdrop of Pope Francis’s progressive agenda and the resurgence of the clergy sexual abuse crisis. What is the future of Catholicism in America? This volume considers the prospects at a pivotal moment. Contributors—scholars from sociology, theology, religious studies, and history—look at the church’s evolving institutional structure, its increasing ethnic diversity, and its changing public presence. They explore the tensions among members of the hierarchy, between clergy and laity, and along lines of ethnicity, immigration status, class, generation, political affiliation, and degree of religious commitment. They conclude that American Catholicism’s future will be pluriform—reflecting the variety of cultural, political, ideological, and spiritual points of view that typify the multicultural, democratic society of which Catholics constitute so large a part.
