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The Logics of Healthcare
Most of the current literature on healthcare operations management is focused on importing principles and methods from manufacturing. The evidence of success is scattered and nowhere near what has been achieved in other industries. This book develops the idea that the logic of production, and production systems in healthcare is significantly different. A line of thing that acknowledges the ingenious characteristics of health service production is developed. This book builds on a managerial segmentation of healthcare based on fundamental demand-supply constellations. Demand can be classified with the variables urgency, severity, and randomness. Supply is constrained by medical technology (acc...
The Logics of Healthcare
Most of the current literature on healthcare operations management is focused on importing principles and methods from manufacturing. The evidence of success is scattered and nowhere near what has been achieved in other industries. This book develops the idea that the logic of production, and production systems in healthcare is significantly different. A line of thing that acknowledges the ingenious characteristics of health service production is developed. This book builds on a managerial segmentation of healthcare based on fundamental demand-supply constellations. Demand can be classified with the variables urgency, severity, and randomness. Supply is constrained by medical technology (acc...
Continuous Improvement
A complete survey of the operation of Quality Control Circles in Japan.
Americanization and Its Limits
An analysis of Americanization in European and Japanese industry after World War II. The contributors analyze the creative role of local actors in selectively adapting US technology and management methods to suit local conditions, and in creating hybrid forms combining foreign and indigenous practices in unforeseen, yet remarkably competitive ways.
Introduction to Service Engineering
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-base...
High-Performance Process Improvement
High-performance process improvement takes process improvement to the next ambition level. The kernel of the substance is a generic process improvement process that operates under the strictest time, quality and cost constraints. Thanks to a modular composition and robust methods the scope may range from one single person to networks with hundreds of companies. This is realized via three high-class phases:network and company analysis and synthesis, process analysis and synthesis, the implementation, including process improvement education and training and the practical realization of the improvement potential. The presented methods contain mass customization features and a very advanced logic for optimizing the interaction of people, technology, information and material both in the process improvement process itself and the focus process. The book is based on an extensive R&D effort and thorough practical verifications in more than 75 companies in almost any business and in all sizes.
Handbook of Research on Management Ideas and Panaceas
Over time management ideas and panaceas have been presented alternately as quick fix cures for all corporate ills and the emperor’s new clothes, beset by flaws and problems. This Handbook provides a different approach, suggesting that management ideas and panaceas should not be either adopted or rejected outright, but gives guidance in the art of assessing and applying management ideas and panaceas to various situations and contexts. The contributors discuss the ways in which researchers, organizational actors and higher educational institutions (HEIs) can more wisely test the relevance of management ideas and panaceas, and adapt these to fit organizations in various contexts. They conclude that, in order to accomplish wiser relevance-testing and adaptation, there is a need for diversity, critical examination and transparency. All students, scholars and researchers in management and organization with an interest in the adaptation and translation of management ideas and panaceas, will find this book to be of interest. Reflective practitioners will find the focus on context illuminating and helpful.
Learning by Design
This book advances a design-based approach for the investigationand creation of sustainable organizations. The learning-by-designframework is utilized to examine learning in six successfulcompanies in different industries and national settings andprovides a roadmap for improving systematic learning inorganizations. Investigates learning-by-design in successful companies. Focuses on the choices organizations make about the design oflearning mechanisms. Built around six detailed case studies taken from differentindustries and national settings. Provides a framework for improving the conditions forsystematic and sustainable learning in organizations. Offers a clear process model for action and change.
Net-works
This book offers a systematic approach not only to understanding workplace change, but alternative models and practical steps that can be taken to create change. It demonstrates how the sociological perspective helps to understand the rise of Net-Works as a new organizational form in the global economy and a way to envision new alternative work arrangements.
Research Anthology on Nursing Education and Overcoming Challenges in the Workplace
Nursing care professionals are an essential part of the medical profession, known for their care and the assistance that they offer to patients. However, nurses must also tackle the challenges of the modern workplace, including the utilization of new technologies, gender inequity, negative workplace environments including navigating exclusionary behaviors such as incivility and bullying and relieving stress and burnout. As such, it is crucial for nurses, nurse managers, and other medical professionals to remain up to date with the latest education and training techniques and discussions surrounding the significant challenges that nurses face. The Research Anthology on Nursing Education and O...
