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Handbook of CRM
Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.
A New Way of Looking at Movie Stars
Can you name ten actors who played women or ten actresses who played prostitutes in the movies? What about anyone who gained weight or got into shape for a movie role? And, there are those who fell in love on a movie set, performed together, and were paid big bucks for a divorce. The answers are in this book, although you might have a preference for someone I didn’t recognize. You might even learn something new about the movies or your favorite stars. Did you know that television’s Police Squad! ran for only six episodes, but it led to three movies. Do you remember when Paul Newman played himself on The Simpsons? The idea for the book was based on a childhood pastime similar to hopscotch, but without the hopping or standing on one leg. This book is sure to bring hours of entertainment. There are over 1000 entries, organized into ten chapters with ten sections each. Sit down, keep reading, and enjoy!
Dance Movement Therapy: Theory and Practice
The first book to document the pioneering practice of Dance Movement Therapy in a variety of settings. Experienced therapists working with a range of clients reveal their working methods and techniques.
Journal
Includes called, adjourned and extraordinary sessions.
Human Motor Development
This book provides an overview of human development and includes the relationship between motor development and cognitive and social development. It explores factors affecting development, including effects of early stimulation and deprivation. The book addresses assessment in motor development.
Alexander Payne
Leo Biga has reported on the career of filmmaker Alexander Payne for 20 years. In this updated collection of essays, the author-journalist-blogger offers the only comprehensive look at Payne's career and creative process. Based in Payne's hometown of Omaha, Nebraska, Biga has been granted access to location shooting for Nebraska and Sideways, the latter filmed in California's wine country. Biga has also been given many exclusive interviews by Payne and his creative collaborators. His insightful analysis of Payne's films and personal journey has been praised by Payne for its "honesty, thoughtfulness, and accuracy." The two-time Oscar-winner calls Biga's articles, "the most complete and perceptive of any journalist's anywhere." Payne's films are celebrated for their blend of humor and honest look at human relationships. Members of Hollywood's A-List, including George Clooney (The Descendants), Jack Nicholson (About Schmidt), Reese Witherspoon (Election), Paul Giamatti (Sideways), Laura Dern (Citizen Ruth), and Bruce Dern (Nebraska), have starred in his films.
Ascension
British spy Elliot Kane is forced out of semi-retirement to investigate a colleague's suspicious death on Ascension Island, a remote and rocky outpost of the British military in the middle of the Atlantic. Despite uncovering a deep plot to incite a new world war, Elliot Kane has been on probation with the service since his misadventures in Kazakhstan. Having taken up a job teaching college literature and linguistics, he surprisingly enjoys living a conventional life and wonders if he would even go back to spycraft. Then a colleague from an ages-ago mission reaches out with a request. One of her tech specialists was on a long-term mission, in deep cover, but has suddenly killed himself. The a...
Creative Movement & Dance in Groupwork
A strong link exists between movement and emotions. This innovative book explores that link and provides 180 practical activities with a clear rationale for the use of dance movement to enrich therapy programmes."Presents an inspiring range of session ideas and insights."Session plans divided into warm-ups, introductions to themes, development of themes and warm-downs."Explores many areas including developmental movement processes, non-verbal communication, and expression communication.
Family Violence and Criminal Justice
The historical context of family violence is explored, as well as the various forms of violence, their prevalence in specific stages of life, and responses to it made by the criminal justice system and other agencies. The linkage among child abuse, partner violence and elder abuse is scrutinized, and the usefulness of the life-course approach is couched in terms of its potential effect on policy implications; research methods that recognize the importance of life stages, trajectories, and transitions; and crime causation theories that can be enhanced by it.
Swahili
Swahili Tales of Crowich Forest By: Vinod Nair Swahili is a mutant toad who lives in Crowich Forest. The forest is the site of a reactor used to create mutants by a crazy scientist. The government takes it over only to enforce its harsh rules on the mutants. Swahili grows up to be a crime investigator and goes around looking for his missing friend, Achillus, who is out to investigate drug rings around the world. Swahili discovers these rings around the world and puts an end to them. He also fights a crime lord Vulpecula, who is a mutant vulture and operates from Dumbo in New York City. The county is rife with misdemeanors committed by county officials and police personnel. Swahili eventually vanquishes Vulpecula and the government leaves Crowich. A new government sets in. The story revolves around the apathy of the county government leading to widespread misdemeanors and oppression by county administrative and police officials. The book is a tale of oppression, heroism and victory.
