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Handbook of CRM
Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.
A Banner of Love
In the United States of the 1950s, there is peace, prosperity, and the American Dream. Aiming to claim their fair share of it, Taylor and Esther Payne begin their lives as a married couple in the haven of Haverly Street in Greenwich Village, New York. Here they can have their love and their license, and though their journey is one of love and trust, it is not without its challenges. As a Negro woman, Esther learns to live in Taylors white world no longer as his housekeeper but as his wife. In addition to the social conventions that are still against them, even in New York, Esther fears that their marriage has exacerbated the distance between Taylor and his family. Taylor wont talk about it. He is dismissive of his sister and uncle, but Esther is haunted by their absence. She yearns for their family to be wholebut what she learns in the process may endanger their happiness permanently. Set in New York in the 1950s, this novel tells the story of a bold passion between two newly married people as they change their ways for the sake of love.
Dance Movement Therapy: Theory and Practice
The first book to document the pioneering practice of Dance Movement Therapy in a variety of settings. Experienced therapists working with a range of clients reveal their working methods and techniques.
Human Motor Development
This book provides an overview of human development and includes the relationship between motor development and cognitive and social development. It explores factors affecting development, including effects of early stimulation and deprivation. The book addresses assessment in motor development.
Jurassic Park: The Ultimate Visual History
Welcome to Jurassic Park! Discover the cinematic evolution of the Jurassic Park trilogy, with this deluxe book celebrating the saga’s massive impact on pop culture. Director Steven Spielberg’s Jurassic Park unleashed an island of awe-inspiring dinosaurs, captivating audiences worldwide. Grossing over $900 million worldwide, the film ushered in a whole new age of digital visual effects and would go on to enthrall generations of moviegoers. The most comprehensive book about the Jurassic Park trilogy to date, Jurassic Park: The Ultimate Visual History begins with an in-depth account of the making of Spielberg’s original film, including rare and never-before-seen imagery and exclusive inte...
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Ascension
British spy Elliot Kane is forced out of semi-retirement to investigate a colleague's suspicious death on Ascension Island, a remote and rocky outpost of the British military in the middle of the Atlantic. Despite uncovering a deep plot to incite a new world war, Elliot Kane has been on probation with the service since his misadventures in Kazakhstan. Having taken up a job teaching college literature and linguistics, he surprisingly enjoys living a conventional life and wonders if he would even go back to spycraft. Then a colleague from an ages-ago mission reaches out with a request. One of her tech specialists was on a long-term mission, in deep cover, but has suddenly killed himself. The a...
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