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The Selection Interview
The Selection Interview is designed to help you choose better people more efficiently. It provides step-by-step guidance on techniques and procedures, from the initial decision to recruit through to the critical final choice. Helpful advice is included on: - drawing up job descriptions, employee specifications and assessment plans - setting up the interview - using different interview strategies and styles - improving your questioning and listening skills - evaluating the evidence to reach the best decision.
Introduction to Training
An invaluable overview of all the activities and functions of training, it also provides useful insights into the skills and competencies needed by everyone involved in training.
Training Practice
This definitive introduction to training, learning and development will show you how to identify learning needs, assess and evaluate effectively, and design and deliver successful training programmes.
Constructive Feedback
Constructive feedback plays a vital role in enhancing performance and relationships. The authors help you identify when to give feedback, how best to give it, and how to receive and use feedback yourself. The book offers practical tips on getting it right including '10 tools of giving constructive feedback'. The book covers: - distinguishing between 'destructive' criticism and 'constructive' feedback - using feedback to manage better - as an essential element of coaching, counselling, training and motivating your team - dealing with challenging situations and people - eliciting the right feedback to highlight your own strengths and opportunities for your own development.
Conquer Your Stress
The authors of this text assert that conquering work stress is actually no different from acquiring any other management skill: it just needs understanding and practice.
The Disciplinary Interview
The Disciplinary Interview will ensure you adopt the correct procedures, conduct productive interviews and manage the outcome with confidence. It offers step-by-step guidance on the whole process, including: - understanding the legal implications - investigating the facts - presenting the management case - probing the employee's case - diffusing conflict through skilful listening and questioning - distinguishing between conduct and competence - weighing up the alternatives - dismissing or dropping the case; disciplining and improving performance through counselling and training.
Telephone Skills
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Writing Job Descriptions
Guides you systematically through the whole process of writing a job description. This book includes practical help on: deciding what to include with full-length examples for simple and more complex jobs; defining essential job constituents; and, maintaining flexibility while avoiding contractual difficulties.
Assertiveness
Terry Gillen offers advice on assertiveness which will help you feel naturally confident, enjoy the respect of others and easily establish productive working relationships, even with 'awkward' people.
Getting a Better Job
A companion for all job seekers, containing tips and practical help. It discusses how to make persuasive applications and develop a polished interview technique. Topics addressed include: finding your unique selling point; writing a compelling CV and covering letter; researching your targets and building up useful contacts; ensuring an interview (even if there's no vacancy); and taking discreet advantage of the interviewer to present yourself in the best possible light.
