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New Challenges, Emerging Practices and Global Outlook in Service Management Book
The New Challenges, Emerging Practices and Global Outlook in Service Management book attempts to focus on the strategies, techniques, and approaches that need to be practiced in the service industry to recover the lost businesses and discover new ones. This book elaborates on some of the significant trends and challenges expected to impact various service industry sectors. Service management challenges are ticking time bombs waiting to go off. One wrong move can blow the customer satisfaction levels, field service efficiency, and employee productivity to smithereens. The book gives an insight on solutions to these challenges with the help of technology, automation and other medium. The book also touches upon changes in service management after pandemic including focus on sustainability, Health and wellness
Implementing Sustainable Development Goals in the Service Sector
"This book will examine the various digital technologies such as the Internet of Things (IoT), Artificial Intelligence (AI), and Blockchain and their applications in the service sector to promote economic growth, create new job opportunities, and improve access to essential services such as education, healthcare, and financial services"--
Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector
The book provides an in-depth understanding of various dimensions of scope of disruptive business innovation, to help readers understand the contributions and implications of disruptive technology, and aid in trend forecasting, design thinking and its applications, and the role of data mining & predictive analysis in today's business world.
Innovative Technologies for Increasing Service Productivity
Service organizations are grappling with unprecedented challenges in maintaining and enhancing productivity. As the landscape evolves, traditional approaches to service operations become obsolete, necessitating a deep understanding of the intricate dynamics at play. Innovative Technologies for Increasing Service Productivity delves into this urgent issue, offering a comprehensive exploration of the trends and challenges confronting service industries. The book sheds light on the impact of digital transformation, emerging technologies, and disruptive business models, serving as a guide for navigating the complexities of service productivity in an ever-changing environment. As a groundbreaking...
Handbook of Research on Consumer Behavior Change and Data Analytics in the Socio-Digital Era
The emergence of new technologies within the industrial revolution has transformed businesses to a new socio-digital era. In this new era, businesses are concerned with collecting data on customer needs, behaviors, and preferences for driving effective customer engagement and product development, as well as for crucial decision making. However, the ever-shifting behaviors of consumers provide many challenges for businesses to pinpoint the wants and needs of their audience. The Handbook of Research on Consumer Behavior Change and Data Analytics in the Socio-Digital Era focuses on the concepts, theories, and analytical techniques to track consumer behavior change. It provides multidisciplinary...
Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices
Technology has brought many innovations and changes in experiential design and experiential products and services. The digital transformations brought about by technology have led to problem-solving, creative functioning, and unique improvements along with experiences. Human-digital experience interaction prevails in many areas of modern society, and in order to evaluate this interaction, a more balanced understanding of digital and experience processes is required. The Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices discusses innovative research on experiential marketing and evaluates the interdisciplinary reflections of practices from different perspectives. The book also explores how the concept of experience is developed, managed, and marketed according to current consumer needs and motivations. Covering critical topics such as experience economy and tourism experience management, this reference work is ideal for managers, marketers, hospitality professionals, academicians, practitioners, scholars, researchers, instructors, and students.
Strategies and Approaches of Corporate Social Responsibility Toward Multinational Enterprises
The convergence of corporate social responsibility (CSR), corporate strategy, and public policy has emerged as a critical domain in contemporary business. The fundamental premise of corporate social responsibility is the obligation a company bears to simultaneously address and tend to the multifaceted needs of its clients, workforce, shareholders, communities, and the environment. The key to unlocking the dual potential of generating both positive social impact and corporate value is found in this delicate balance. Examining a wide array of empirical evidence, Strategies and Approaches of Corporate Social Responsibility Toward Multinational Enterprises establishes the tangible linkages betwe...
Applying Metalytics to Measure Customer Experience in the Metaverse
In many ways, the appearance of the metaverse is an unparalleled progression. A number of new technologies have come together to enable its vision. Augmented reality (AR) and virtual reality (VR) headsets have become cheaper and more powerful improving the user experience. Blockchain has enabled digital currencies and NFTs. The new methods to transact and own digital goods are allowing creators to monetize their activities through tokens. In addition to monetization, and as a means to exchange value, token-holders can also participate in the platforms governance (e.g., vote on decisions). This democratic ownership economy coupled with the possibility of interoperability could unlock immens...
Navigating Intellectual Property Challenges in Tourism
Intellectual property is a powerful tool in the tourism sector, often acting as a strong commercial ally for industry. Strategies in intellectual property set businesses apart from their competition while promoting national culture and heritage and improving financial status. As tourism and travel become commonplace, businesses and sectors must offer unique opportunities for travelers by marketing their spaces using intellectual ideals, such as ideas, feelings, impressions, and emotions. Further research into intellectual property protection will help businesses stand out in the increasingly competitive tourist industry. Navigating Intellectual Property Challenges in Tourism presents fresh i...
Solid Waste Management and Disposal Practices in Rural Tourism
As rural tourism continues to grow, managing the environmental impact, particularly solid waste, becomes increasingly important. Effective waste management and disposal practices are essential for maintaining the natural beauty and sustainability of rural tourist destinations. Addressing the issue of solid waste in these areas is crucial to preserving ecosystems, supporting local communities, and ensuring that tourism development remains environmentally responsible and sustainable for the long term. Solid Waste Management and Disposal Practices in Rural Tourism provides a thorough exploration of how rural tourist destinations can implement effective waste management strategies. By examining case studies, modern trends, and practical approaches this book offers valuable insights for policymakers, tourism operators, environmentalists, and community leaders seeking to balance tourism growth with environmental responsibility.
