You may have to Search all our reviewed books and magazines, click the sign up button below to create a free account.
Simple, clear, unambiguous, well-structured well-grounded and authoritative, this book covers the tools, techniques and strategies used by effective managers.
None
Contributors represent a diverse denominational cross section and include Dennis Williams, Gary Bredfelt, Gordon Coulter, Michael J. Anthony, James Estep, Jr., Jane Carr, Mark Henze, Mark Simpson, Michelle Anthony, Richard Leyda, and Tony Buchanaan.
This seventh edition of Management: Meeting and Exceeding Customer Expectations includes dramatic changes from previous editions. It is a more comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership
The book is written with a real world orientation. It describes, applies and relates chapter concepts to what is happening in the world beyond the classroom.
Who gets the business, and how it is gotten impacts our culture and everything that happens to us. We live in a unique age of disinformation, where everything we require to keep us out of jams is masked in secrecy. Now, is the only time to change direction by taking control of how we actively think about getting the business This book will provide both businesses and consumers with an understanding that there is a better way to do business. Only through the power of the customer can we: . Stop companies from causing great harm . Prevent a flu pandemic . Avoid the manipulation of our reasoning . Transform how companies think . Redesign the business structure . Grow profitable sales . Keep corporations healthy . Program "What Is" to "What Is Possible" . Change America's business plan . Influence the global economy . Get the business we want
The ninth edition of MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.