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Dealing With Difficult People
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst
The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere...
Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
The international bestseller--more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt. Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
Dealing with Difficult People
THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.
How to Click with People
The Secret to Building Better Relationships in Business and in Life With some people, you just click. The connection is quick and easy. Communication flows. You can tell them anything and they know just what you mean. When you connect in this way, you feel understood and accepted for who you really are. You "get" these people and they get you. We think of this connection as an instantaneous thing, something that either happens or doesn't. Not so, says author Dr. Rick Kirschner. This connection isn't a magical phenomenon; it's a communication skill that can be learned with specific steps and techniques. Based on the author's three decades of experience as an interpersonal communication expert...
Life by Design
Step by step, choice by choice, this book shows you how to take charge of your life by making conscious choices that promote optimum physical, emotional, and mental well-being. Complete with personal stories, real-life examples, and revealing exercises. Book jacket.
Getting Results the Agile Way
A guide to the Agile Results system, a systematic way to achieve both short- and long-term results that can be applied to all aspects of life.
6 Habits of Highly Effective Bosses
Following the theme we espouse in this book, that we can all develop skills that apply both at work and in our personal lives we would like to dedicate this book to the clients from whom we learn so much, and to our families, who inspire us every day about the value of human relationships in a meaningful life....
Resolving Conflicts
Examines various types of conflicts and different ways of solving them, and discusses conflict history and famous advocates of peaceful change.
Hassled Girl?
Is a bully harassing your readers at school? Mismanaged conflict can lead to damaged relationships, mistrust, and hostility. You can't change how you feel when someone says or does something you disagree with, but you can control how you react. Using real-life examples and quotations, this book discusses the causes and effects of conflict and provides research-based information on how to resolve it. Readers take a quiz to discover their communication style, and take the first steps to improve how they deal with conflict so they can begin to mend their relationships.
