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Çağrı Merkezi Yöneticisi El Kitabı
Çağrı merkezi strateji, insan kaynakları, teknoloji ve süreç yönetimi bileşenlerinden oluşan, yoğun insan ile teknolojinin entegre olduğu operasyonlardır. Çağrı merkezi operasyonları müşterinizin marka değerini yansıtan en önemli müşteri hizmet kanalı olduğundan, verimli yönetilmesi adına yapılması gereken konuların kapsamlı olarak bilinmesi gerekir. Çağrı merkezinde görev alan çağrı merkezi profesyonelleri için hazırlanan bu kitap, bir çağrı merkezinde dikkat edilmesi gereken iş ve konuları maddeler halinde size sunmaktadır.
Yeni Normalde Satışın Şifreleri
“Bir araya gelmek başlangıçtır, bir arada durabilmek ilerlemedir, birlikte çalışmak başarıdır.” demiş, Henry Ford. Biz de bir araya geldik ve tüm dünyanın içinde bulunduğu bulanık suya kaynak olmak istedik. Tüm yazarlarımız ve dostlarımız özveriyle çalıştı. Kısa sürede gelecekte satış dinamikleri nasıl olacak? Sorumuza kendi perspektiflerinden cevap verdiler. Bu çalışmayı ücretsiz dağıtmak istiyoruz dediğimizde biri bile neden diye sormadı. Öncelikle katkıda bulunan, deneyimini, vaktini, bilgisini açık gönüllükle, karşılık beklemeden paylaşan dostlarımıza teşekkür ederiz. Ceres yayınları olarak bir katkı sağlamaktan onur duyuyoruz. Keyifli okumalar dileriz. Bir kişinin bile hayatına katkıda bulunursak projemiz misyonunun gerçekleştirmiş demektir. İş hayatı sevgi ve öz veriyle, paylaşarak iyileşecek. İlk adım bizden okumak ve uygulamak sizden. Sevgiyle Kalın…
Academic research of SSaH 2016
International Academic Conference on Social Sciences and Humanities in Prague 2016 (NY'sAC-SSaH 2016 in Prague), December 30 - 31, 2016
Excavating Çatalhöyük
Ian Hodder’s campaigns of excavation at the world-famous Neolithic settlement of Çatalhöyük are one of the largest, most complex, and most exciting archaeological field projects in the world and recognized as agenda-setting not only in terms of our understanding of early farming communities in the Near East, particularly the central role religion played in their daily lives, but also in terms of the interaction between theory and practice in the trenches and on-site laboratories. This volume presents the results of excavation in three areas of the site, known as South, North, and KOPAL, excavated between 1995 and 1999. The book describes aspects of the excavation, recording and sampling...
Diagnosis and Management of Hypertrophic Cardiomyopathy
Diagnosis and Management of Hypertrophic Cardiomyopathy is aunique, multi-authored compendium of information regarding thecomplexities of clinical and genetic diagnosis, natural history,and management of hypertrophic cardiomyopathy (HCM)—the mostcommon and important of the genetic cardiovasculardiseases—as well as related issues impacting the health oftrained athletes. Edited by Dr. Barry J. Maron, a world authority on HCM, and withmajor contributions from all of the international experts in thisfield, this book provides a single comprehensive source ofinformation concerning HCM. Recent advances in the field arediscussed, including the importance of left ventricular outflowtract obstruct...
Inhabiting Çatalhöyük
CD-ROM contains "supplementary material by members of the Çatalhöyük teams / edited by Ian Hodder"--Cd-ROM disc label.
Imperial Resilience
Imperial Resilience tells the story of the enduring Ottoman landscape of the modern Middle East's formative years from the end of the First World War in 1918 to the conclusion of the peace settlement for the empire in 1923. Hasan Kayali moves beyond both the well-known role that the First World War's victors played in reshaping the region's map and institutions and the strains of ethnonationalism in the empire's "Long War." Instead, Kayali crucially uncovers local actors' searches for geopolitical solutions and concomitant collective identities based on Islamic commonality. Instead of the certainties of the nation-states that emerged in the wake of the belated peace treaty of 1923, we see how the Ottoman Empire remained central in the mindset of leaders and popular groups, with long-lasting consequences.
The Goddess and the Bull
Veteran science writer Michael Balter skillfully weaves together many threads in this fascinating book about one of archaeology’s most legendary sites— Çatalhöyük. First excavated forty years ago, the site is justly revered by prehistorians, art historians, and New Age goddess worshippers alike for its spectacular finds dating almost 10,000 years ago. Archaeological maverick Ian Hodder, leader of the recent re-excavation at this Turkish mound, designated Balter as the project’s biographer. The result is a skillful telling of many stories about both past and present: of the inhabitants of Neolithic Çatalhöyük and the development of human creativity and ingenuity, as revealed in th...
Çatalhöyük Perspectives
"Since 1993 the world-famous site of Catalhoyuk in Turkey has been the subject of major new excavations and research by an international team of archaeologists, led by Ian Hodder. The present volume, the sixth in the Catalhoyuk monograph series, draws on material from Volumes 3, 4 and 5 to deal with broad themes and provide a synthesis of the results of the recent fieldwork. evidence from architecture and excavation contexts is linked into a broader discussion of key topics of life at Catalhoyuk such as seasonality, art and social memory. The volume goes beyond the basic excavation and laboratory results that have been presented in Volumes 3 to 5 to present more synthetic accounts that arise...
