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The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
Working in cities from Liverpool and Glasgow to Paris and New York, the interventionist artist transforms ordinary urban spaces, disrupting everyday life in ways that reinvent the way we encounter and experience art and compelling people to act and think differently about the world around them. Providing incisive new insights into the work and life of the artist,Cultural Hijack examines how these artists use the city as a playground, a stage, or an instrument for unsanctioned artworks, informal creative practices, activist interventions, and political actions. Drawing on a series of essays, personal testimonies, and original interviews from artists such as Tatsuro Bashi, BGL, Gelitin, Michael Rakowitz, and Krzysztof Wodiczko, this illuminating work enlarges our understanding of the creative process and how artists are developing new weapons in the arsenal of critical resistance, both emancipating and expanding the spaces of artistic and cultural production.
The ultimate book-lovers fantasy, this sparkling debut is a "delight of magic and literature, love and adventure" (Kat Howard) featuring a young scholar with the power to bring literary characters into the world. For his entire life, Charley Sutherland has concealed a magical ability he can't quite control: He can bring characters from books into the real world. But when literary characters start causing trouble throughout the city and threatening to destroy the world, he learns he's not the only one with his ability. Now it's up to Charley and his reluctant older brother, Rob, to stop them―hopefully before they reach The End. Praise for The Unlikely Escape of Uriah Heep: "A star-studded l...
This book explores how theatre engages with contemporary scientific themes in the twenty-first century. It looks at how and why different forms of performance, from the Broadway musical to experimental and educational theatres, tackles a wide range of scientific themes, including artificial intelligence, genetics and climate change.