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Excellence Wins
Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything ...
Summary of Horst Schulze's Excellence Wins
Buy now to get the main key ideas from Horst Schulze's Excellence Wins Businesses can achieve long-term success by prioritizing excellence in everything they do. In Excellence Wins (2019), famed hotel executive Horst Schulze draws on his experience with Ritz-Carlton to offer insights and guidance on achieving excellence in leadership, culture, and customer service in any industry. Schulze provides practical advice to help leaders understand their customers’ needs and align all members of the organization with a shared vision.
Summary of Horst Schulze's Excellence Wins
Please note: This is a companion version & not the original book. Sample Book Insights: #1 What the customer wants may seem obvious, but that answer barely scratches the surface of what they are really looking for. If you don't dig deeper, you will miss important signals. #2 The practice of bringing together focus groups, which is when eight or ten people sit around a conference table giving their opinions, can be more helpful. But the setting is extremely artificial, and the sample size is extremely small. #3 Pay attention to surveys of customer satisfaction. The feedback can be gathered in various ways: comment cards, follow-up phone interviews, or online questionnaires. The purists would say these are not scientifically random samplings, since people can choose whether or not to cooperate. #4 The knowledge of what the customer wants is essential for business success. Without it, you cannot serve your market in a way that is superior to the competition.
Powders and Bulk Solids
The book concentrates on powder flow properties, their measurement and applications. These topics are explained starting from the interactions between individual particles up to the design of silos. A wide range of problems are discussed – such as flow obstructions, segregation, and vibrations. The goal is to provide a deeper understanding of the powder flow, and to show practical solutions.
Germany
A history of Germany, covering two thousand years from the revolt of the indigenous tribes against Roman domination to the fall of the Berlin Wall.
The Schulze Dynasty
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The Arab-Israeli Conflict
In this fully revised new edition, Kirsten Schulze brings us to a new understanding of the causes, course and consequences of the Arab-Israeli Conflict. Schulze analyses the dynamics of the violence and explores the numerous attempts at resolving the conflict. She assesses why, in the cases of Israel-Egypt in 1978 and Israel-Jordan in 1994, negotiations succeeded in bringing about a lasting peace and why, in the cases of Israel, and the Palestinians, Syria and Lebanon, they failed to do so. Written in a clear and accessible style, this fully updated second edition: · Traces the origins of the conflict from their first intellectual roots in the 19th century. · Examines the actions and aims ...
Schubert's Poets and the Making of Lieder
Lieder began with words, with the composer's discovery of a poet and a poetic work, but the scholarly study of lieder has tended to bypass those origins. Schubert's choice of poets has traditionally come under fire for the preponderance of mediocre talent, and yet many of these writers were highly esteemed in their day. In her highly acclaimed study, Susan Youens has chosen four such poets - Gabriele von Baumberg, Theodor Körner, Johann Mayrhofer and Ernst Schulze - in order to re-examine their lives, works, and Schubert's music to their verse. All four poets were vivid inhabitants of a vivid era, and their tribulations afford us added insight into the upheavals, the manners and mores, of their day.
