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Dealing With The Tough Stuff
A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within ...
Lionheart
Investigative journalist Sean Bryant is hot on the trail of the Knights Tempest, an underground, neo-Nazi organization making preparations for its own final solution to society’s undesirables – any minority without the power to fight back. Hotter still is the unexpected involvement of six well-respected public figures, but before he can expose them, he and his story are stolen away into the night. As violence rages throughout Europe – bombings and shootings at the hands of the Knights Tempest – the true scope of their vision for domination unfolds, led by the eponymous Lionheart, whose controversial identity remains a mystery. A Special Forces team may be the only thing capable of matching the fundamentalist right-wingers with a suitable demise. The fact that the team comprises a black man, a gay man and a woman is an irony that cannot go unnoticed. With danger attacking from all sides, it’s not a great time to be an investigative journalist.
Stop Playing Safe
Tap the power of courage and achieve greater clarity, confidence, and satisfaction in your work and life Tap in to the inspirational motivation of best-selling author, life coach and media personality, Margie Warrell. Stop Playing Safe is a call to action for anyone who has ever felt that their work was not revealing their true potential for personal progression and career development. It will give you the conviction and courage to become bolder in your career, to perform better and enjoy your work more. Margie points out that ‘fear’ seems to be our new state of ‘normal’ as we deal with economic uncertainty, job insecurity and constant change management in the workplace. In times lik...
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Outlaw
How a new generation of outlaw salespeople are rewriting the rules Outlaw is a guide to what really works in the sales environment. Packed with fresh on-the-ground insights, powerful true stories, bold strategies, and unconventional approaches to selling, it explains how the best salespeople defy the conventional wisdom to achieve stunning success. But it's not just for salespeople. Since we all sell something in one form or another—even ideas—Outlaw is the sales guide for the salesperson in each of us. Outlaw explains that the world's best salespeople don't just sell; they fight for a worthy cause. They don't just pitch the customer; instead, they reframe the customer's and the market's...
Encyclopedia of Alternative Investments
A pioneering reference essential in any financial library, the Encyclopedia of Alternative Investments is the most authoritative source on alternative investments for students, researchers, and practitioners in this area. Containing 545 entries, the encyclopedia focuses on hedge funds, managed futures, commodities, and venture capital. It features
Digilogue
How to leverage the enduring human need for analogue experiences to attract and retain more customers in a digital world. Anything that can be digitised will be digitised. But can the digital-connect ever really replace the personal touch? Is word-of-mouse always more effective than word-of-mouth? And what of customers’ enduring need for analogue experiences (think analogue watches, paperback books and multiplex movie theatres, for example). In your rush to embrace your customers' digital mind are you ignoring an equally valuable asset: their analogue heart? Better yet, how can you leverage the analogue heart to provide your company or brand with an unbeatable competitive edge? The answer, according to internationally acclaimed futurist, Anders Sormon-Nilsson is Digilogue — the "translational sweet-spot, the convergence of the digital and the analogue." A book that will revolutionise how you do business in a digital world, Digilogue provides powerful insights, strategies and tools to help you provide value to digital minds, while connecting with analogue hearts.
Exploring Practical Perspectives of Emotional Intelligence
This book focuses on developing our emotional intelligence by exploring our thinking, emotions, what we say, and how we act, towards supporting personal growth and development, while refuelling our emotional “tank”. Challenging experiences can be transformational, and this book is written for those who want to grow through life’s successes and struggles but might not know where to start. Self-awareness, resilience, empathy, compassion fatigue, grief and loss, rejection, spiritual well-being, and managing our emotions are presented within these pages, and are important skills which we need to succeed and grow. The book is full of original insights, heart-warming stories, ideas, and practical activities that will cheer readers on in their personal development adventure. It demystifies emotional intelligence by explaining it in everyday language, yet has a strong theoretical underpinning making it useful for individuals, as well as an academic educational resource. It is designed to be used by an independent reader or, equally, for the purpose of supplementing a professional development course or workshop.
Know That You Are Worthy
Thirty-one alumni who were the first in their family to obtain a college degree share their experiences as first-generation students in this noteworthy new text. Their stories illuminate how the struggles of first-generation students are primarily due to a combination of multiple social inequities that are ignored, reinforced, and perpetuated by exclusive college systems. Speaking directly to current and future first-generation students, the authors offer tips and advice for success, along with powerful words of encouragement. Faculty and staff will also benefit from reading this book, as the authors describe a more equitable system in which universities are enriched by the wisdom, experiences, and talents of first-generation students while promoting a generative culture for all learners.
Learn Small Business Startup in 7 Days
The practical guide to learning the essentials of starting your own business in just one week Thinking about starting a business? Then Learn Small Business Startup in 7 Days is the book for you. Guiding you through the key aspects of getting a new business up and running, from a self assessment about whether you are really prepared, through to finance, marketing, and legal issues, highly sought-after small business commentator Heather Smith covers it all. Carefully explaining everything you need to know to efficiently and effectively start a business, the book comprehensively covers the basics in 7 chapters, one for every day it will take you to get ready to leave the rat race and live your ...
